Client Support Specialist

Moneta; Clayton, St. Louis (MO, MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

PTO

Medical insurance

Disability insurance

Life insurance

401k match

Profit-sharing bonus

Parental leave

Referral bonus

Wellness programs

Job summary

Moneta is seeking a Client Support Specialist to manage complex estate and account termination workflows and coordinate with client teams, custodians, and internal operations.

You will communicate clearly, handle multiple projects, and help improve processes while keeping documentation up to date across systems and platforms.

Qualifications

• Bachelor's degree preferred; equivalent relevant experience considered.
• One+ years of professional experience is helpful.
• Proficiency with Microsoft Office; Salesforce or DocuSign a plus.
• Authorized to work in the United States.

Responsibilities

• Manage estate and account termination requests from intake through completion.
• Review documentation for completeness and coordinate follow-ups with internal teams and custodians.
• Participate in Teams calls to discuss workflow status and requirements.
• Research questions and engage partners as needed.
• Maintain records and updates across Salesforce, financial reporting systems, custodian platforms, DocuSign, and project tools.
• Balance multiple projects and shifting priorities with proactive communication.
• Help document and improve workflows focusing on consistency and efficiency.
• Collaborate with onboarding and support specialists on shared priorities.
• Explore AI-enabled tools to support research and documentation.

Skills

Clear communicator

Problem solving

Organizational skills

Collaboration

Curiosity/initiative

Education

Bachelor's degree preferred; equivalent experience

Tools

Microsoft Office

Salesforce

DocuSign

Job description

The Client Support Specialist supports complex estate and account termination workflows while partnering closely with Moneta client teams, custodians, and internal operations groups. This role is well suited for an early-career professional or experienced service professional who communicates with confidence, enjoys project-based work, and can keep multiple details moving over an extended timeline. You will have frequent interaction with internal client teams and play an important role in helping them navigate requests, documentation, and next steps.

What You Will Do

• Manage estate and account termination requests from initial intake through completion.
• Review estate planning and account documentation for completeness, identify missing information, and coordinate follow-up with internal teams and custodians.
• Participate in Teams calls with client teams to discuss workflow status, clarify requirements, and help move requests forward.
• Navigate questions with professionalism and sound judgment, researching answers and engaging the appropriate partners when needed.
• Maintain accurate records, next steps, and status updates across Salesforce, financial reporting systems, custodian platforms, DocuSign, and project management tools.
• Balance multiple projects and shifting priorities while providing timely, proactive communication to stakeholders.
• Help document, build, and improve workflows with an emphasis on consistency, efficiency, and strong internal service experience.
• Partner with other onboarding and support specialists on shared responsibilities and team priorities.
• Explore practical ways to use AI-enabled tools to support research, documentation, and process efficiency.

What We Are Looking For

• A confident communicator with a strong professional presence who is comfortable participating in conversations with client teams.
• A solutions-oriented thinker who can work through unfamiliar questions without needing to know every answer immediately.
• Initiative, curiosity, and an eagerness to learn complex workflows.
• Strong critical thinking, organization, and follow-through across multiple long-running projects.
• An interest in building processes, identifying efficiencies, and improving how work gets done.
• Comfort reading detailed documents, including estate planning materials, to locate relevant information. Legal interpretation is not required.
• A collaborative approach and the flexibility to shift priorities as business needs change.

Experience That Can Translate Well

We welcome candidates from a range of backgrounds. You may be a recent college graduate who demonstrates maturity and business judgment, or you may bring transferable experience from a fast-paced service environment. Relevant backgrounds may include:

• Business, finance, pre-law, marketing, human resources, or another related field.
• A law firm, trust, probate, wealth management, banking, or broader financial services environment.
• Hospitality, customer service, retail, or sales roles that required professional communication, problem-solving, and managing many details at once.
• Work that involved creating procedures, coordinating projects, or improving processes.

Qualifications

• Bachelor's degree preferred; equivalent relevant experience will also be considered.
• One or more years of professional experience is helpful.
• Proficiency with Microsoft Office applications; experience with Salesforce or DocuSign is a plus.
• Authorized to work in the United States.

Additional Information

Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:

• Paid holidays
• Paid time off (PTO)
• Employer cost-shared medical and dental insurance
• Employer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
• 401k Match – 50% of employee contributions up to 6% of compensation
• Discretionary annual profit-sharing bonus
• Paid parental leave
• Employee referral incentive bonus program
• Onsite wellness programs & rewards

Moneta is a fiduciary fee-only Registered Investment Advisory firm and is unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions, and/or trails.