Client Support Representative - Level 1 - Hospitality Management Software

InnQuest Software; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading software provider in the hospitality industry is hiring a Client Support Representative to join their remote team. The role involves providing technical support for their roomMaster software, ensuring high customer satisfaction, and requires a background in hotel operations. Ideal candidates will have strong troubleshooting skills and experience in front desk management.

Qualifications

• Minimum 2+ years experience in Hotel Front Desk Operations or Front Office Management.
• Strong troubleshooting skills and technical support experience.
• Excellent communication skills, both written and verbal in English.

Responsibilities

• Provide front-line technical support.
• Identify, diagnose, and resolve client issues.
• Log issues and follow up on unresolved cases.

Skills

Troubleshooting

Technical Support

Communication

Teamwork

Tools

roomMaster

Windows OS

Job description

Client Support Representative - Level 1 - Hospitality Management Software

Direct message the job poster from InnQuest Software

Global Talent Acquisition at Valsoft Corporation and Aspire Software

We are hiring at InnQuest Software for a Customer Support Representative to join our growing Hospitality Management Software team in North America!

The successful candidate must have at least 2+ years experience in Hotel Front Desk Operations or Hotel Front Office Management. RoomMaster hospitality management software experience is highly desirable.

InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada, and the UK. Our technology and services leadership, combined with hospitality expertise and global scale, help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms daily!

The Client Support Representative will provide support for all InnQuest products, managing case resolution and ensuring high customer satisfaction. Responsibilities include diagnosing client issues, communicating solutions via phone, email, and chat, and tracking unresolved issues. Hotel management experience is preferred.

About InnQuest Software: Founded in 1994, InnQuest's hotel management software, roomMaster, is used worldwide by over 5,500 clients. The software integrates booking engines and channel managers linked to Expedia and Booking.com. Our headquarters is in Clearwater, Florida, with international offices and resellers globally.

InnQuest Software is part of Valsoft's Aspire Software portfolio, which manages a diverse portfolio of software companies across multiple verticals, emphasizing rapid growth and industry best practices.

This position is remote, and candidates can be based anywhere in the US.

Daily Responsibilities:

1. Provide front-line technical support
2. Answer inbound calls and respond to emails and chats
3. Identify, diagnose, and resolve client issues, aiming for first-call resolution
4. Log issues and follow up on unresolved cases
5. Monitor and respond to system alerts and infrastructure issues
6. Coordinate with external vendors as needed
7. Follow procedures for change management and participate in technology events
8. Utilize company tools to improve efficiency
9. Participate in shift rotations

Candidate Requirements:

• Minimum 2+ years experience in Hotel Front Desk Operations or Front Office Management
• Experience with roomMaster software is highly advantageous
• Strong troubleshooting skills and technical support experience
• Knowledge of Windows OS and basic networking
• Technical certifications are a plus
• Understanding hotel front desk and back-office operations
• Team-oriented, self-motivated, and quick learner
• Excellent communication skills, both written and verbal in English
• Legally authorized to work in the US

For more information about InnQuest Software, visit www.innquest.com.

We appreciate all applicants; only those selected for interviews will be contacted.