US Telecom Support Services Rep I

Henry Schein; Melville (NY); On-site; USD 37,000 - 58,000; Full time

Job summary

A leading company in the medical equipment manufacturing sector is seeking a US Telecom Support Services Rep I. This entry-level role involves supporting telephony systems, providing technical assistance, and ensuring a dependable telephony environment. Ideal candidates will have strong customer service skills and a background in PC hardware and Microsoft Office. Join a team dedicated to delivering exceptional service and support.

Qualifications

• Typically 3 or more years of related experience.

Responsibilities

• Assist in the support and maintenance of telephony systems.
• Provide level 1 troubleshooting for telephony issues.
• Log all incidents in the Enterprise Service Desk System.

Skills

Customer service

Time management

Attention to detail

Interpersonal communication

Written communication

Education

High School education

Bachelor’s degree

Tools

Microsoft Office

Job description

Join to apply for the US Telecom Support Services Rep I role at Henry Schein

2 days ago Be among the first 25 applicants

Join to apply for the US Telecom Support Services Rep I role at Henry Schein

Get AI-powered advice on this job and more exclusive features.

This position is responsible for assisting in the support and maintenance of telephony systems to provide a stable, dependable, and efficient telephony environment. Act as a first level technical support for end users’ software and hardware problems. Receive telephone calls/emails from users experiencing difficulties or inquiring how to use specific telephony systems. Escalate unresolved issues to an appropriate team via Service Now. Log all incidents

Key Responsibilities

• Assist in the implementation of the Company’s telephony communications system.
• Participate in the development and deployment of Company standards on all telephony related equipment.
• Assist in the support and maintenance for all new telephony hardware and software.
• Receive phone calls and emails from end users who are experiencing telephony technical difficulties.
• Ticket all communications within our Enterprise Service Desk System.
• Provide level 1 troubleshooting and route all issues that cannot be resolved to members of the Team.
• Assist with the deployment of new programs
  
  

Specific Knowledge & Skills

• Knowledge of PC hardware
• Microsoft Office
• Ability to adapt to new applications and technology quickly
  
  

General Skills & Competencies

• Strong time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and the ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Establish productive working relationships at multiple levels within the organization
  
  

Minimum Work Experience

Typically 3 or more years of related experience.

Preferred Education

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

Travel / Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

The posted range for this position is $37,087 - $57,948 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Henry Schein by 2x

Get notified about new Service Representative jobs in Melville, NY.

CUSTOMER SERVICE REP II - SSC (Bethpage, New York, United States, 11714)

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Call Center Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Pelham, NY $50,000.00-$80,000.00 1 year ago

BDC Customer Service Representative - Acura Service

Customer Service Representative - State Farm Agent Team Member

Lynbrook, NY $48,000.00-$68,000.00 1 year ago

Jamaica, NY $86,000.00-$130,000.00 3 months ago

Norwalk, CT $105,000.00-$120,000.00 1 week ago

Patient Service Representative - Call Center, Hicksville, Long Island, New York, Part Time, Days, HYBRID, Offsite

Melville, NY $950.00-$1,200.00 3 months ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Baldwin, NY $45,000.00-$70,000.00 12 months ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Baldwin, NY $45,000.00-$70,000.00 1 year ago

Garden City, NY $45,760.00-$46,500.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.