Client Support Representative

Parmele Disability Advocates; Joplin (MO); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading law firm, Parmele Disability Advocates, is seeking a full-time Client Support Specialist to provide vital support to clients navigating challenging times. This role emphasizes exceptional communication, administrative skills, and empathy, ensuring clients receive the care and attention they deserve. With flexible work options and a supportive team environment, this position offers a rewarding opportunity to make a difference.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Qualifications

• Prior customer service experience required.
• Strong ability to work independently and manage multiple priorities.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as a liaison between clients and the Social Security Administration (SSA).
• Respond to and resolve client inquiries with professionalism and empathy.
• Gather and document case information from clients.

Skills

Communication

Empathy

Critical Thinking

Organization

Customer Service

Job description

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours: Monday – Friday, 8:00 AM – 5:00 PM Location: Springfield, MO – Remote

Full-Time - Equipment Provided | In-Office Training Required

Are you passionate about helping others?

Parmele Disability Advocates is seeking a full-time Client Support Specialist to join our growing team. Our Client Support Representatives are the voice and support system for clients facing challenging times. This role combines exceptional communication skills, administrative expertise, empathy, and critical thinking to deliver an outstanding client experience both on the phone and behind the scenes.

You’ll be part of a dedicated team that plays a vital role in supporting clients and ensuring their cases are handled with care and precision.

Key Responsibilities

Serve as a liaison between clients and the Social Security Administration (SSA)

Respond to and resolve client inquiries with professionalism and empathy

Gather and document case information from clients

Monitor deadlines and prepare necessary correspondence

Perform general administrative tasks to support case progression

Qualifications

Strong ability to work independently and manage multiple priorities

Prior customer service experience required

Excellent communication and relationship-building skills

Highly organized and detail-oriented

Capable of staying calm and focused under pressure

Self-motivated team player with a positive attitude

About Parmele Disability Advocates: We use our knowledge of disability law, along with our compassionate hearts, to zealously advocate for our clients and inspire hope in our community. We are a growing law firm with offices throughout Missouri, Kansas, Illinois, Oklahoma, and Arkansas and a leader in our field.

Flexible work from home options available.