Client Support Representative

Talentoma; Detroit (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a friendly and reliable Client Support Representative to join their remote team. In this role, you will be the first point of contact for clients, providing excellent support through various channels. If you thrive in a flexible, virtual environment and enjoy helping others, this opportunity is perfect for you. Join a supportive team culture that values communication and problem-solving, with opportunities for career advancement in client success.

Benefits

100% remote work

Paid training

Flexible scheduling

Career advancement opportunities

Supportive team culture

Qualifications

• Strong communication skills for client interactions.
• Experience in customer support is a plus.

Responsibilities

• Handle client inquiries via phone, email, and live chat.
• Troubleshoot technical issues and guide clients.

Skills

Excellent communication skills

Problem-solving mindset

Attention to detail

Familiarity with support tools

Customer support experience

Tools

Email platforms

Chat systems

Job description

Job Title: Remote Client Support Representative

Hourly Pay: $18 – $24/hour

Summary:

We’re looking for a friendly and reliable Client Support Representative to join our remote team. As the first point of contact for clients, you’ll be responsible for answering questions, solving problems, and providing an excellent support experience. If you’re a great communicator who enjoys helping others and working in a flexible, virtual environment, this could be the perfect role for you.

Key Responsibilities:

• Handle client inquiries via phone, email, and live chat with professionalism and care
• Offer clear and effective support for questions related to our services or products
• Troubleshoot basic technical or account-related issues, guiding clients through steps
• Accurately document client interactions and follow up to ensure resolution
• Help clients navigate services, account information, and available resources
• Collaborate with internal teams to share feedback and improve client experience

Qualifications:

• Excellent communication skills, both written and verbal
• Positive, problem-solving mindset with strong attention to detail
• Comfortable working independently in a remote environment
• Familiar with basic support tools such as email platforms and chat systems
• Reliable internet connection and a quiet home workspace
• Previous experience in customer support or a client-facing role is a plus

Perks & Benefits:

• 100% remote—work from anywhere
• Competitive hourly pay: $18 – $24
• Paid training and ongoing mentorship
• Flexible scheduling, including weekends
• Friendly, supportive team culture
• Career advancement opportunities in client success and support