Client Support Pro: Quick Troubleshooter & Trusted Partner

Zelis Healthcare, LLC; Salt Lake City (UT); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zelis Healthcare, LLC is seeking a Representative III, Client Service to triage and troubleshoot client issues, acting as a liaison to ensure timely needs fulfillment. You will communicate technical information in a relatable way and thrive in a fast-paced environment.

The role emphasizes delivering accurate product and process information, collaborating with internal teams, and maintaining high client satisfaction through proactive support and continuous improvement.

Qualifications

• Minimum 1+ year of customer service or support experience with an Associate degree, or 3+ years with HS diploma.
• Experience supporting customers via chat, email, or other digital channels.
• Strong written and verbal communication skills.
• Proficiency with CRM systems and ticketing tools preferred.
• Attention to detail, organizational skills, and empathy.

Responsibilities

• Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner.
• Provide accurate information and support regarding products, services, and processes.
• Troubleshoot client issues and identify solutions using internal tools.
• Investigate and resolve client concerns while delivering a positive support experience.
• Collaborate with internal teams to resolve complex inquiries and service requests.
• Clearly communicate issue status, resolutions, and follow-up actions to clients.
• Document client interactions, troubleshooting steps, and resolutions in support systems.
• Identify recurring issues and provide feedback to improve processes and documentation.
• Maintain understanding of company products, services, and support procedures.
• Meet performance goals related to quality, productivity, responsiveness, and client satisfaction.
• Participate in training, team meetings, and continuous improvement initiatives.
• Support teammates during high-volume periods and contribute to a collaborative team environment.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Multi-tasking

CRM systems

Ticketing tools

AI tools

Education

Associate degree

High School Diploma/GED

Job description

Zelis Healthcare, LLC is seeking a Representative III, Client Service to triage and troubleshoot client issues, acting as a liaison to ensure timely needs fulfillment. You will communicate technical information in a relatable way and thrive in a fast-paced environment.

The role emphasizes delivering accurate product and process information, collaborating with internal teams, and maintaining high client satisfaction through proactive support and continuous improvement.