AI-Savvy Client Support Specialist

Zelis Healthcare, LLC; Utah; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Zelis Healthcare, LLC is seeking a Client Service Representative III to triage and troubleshoot client issues in a fast-paced environment. You will serve as a liaison between clients and internal teams, delivering clear, non-technical communication and timely solutions.

The role emphasizes strong written and verbal communication, problem-solving, and collaboration with cross-functional teams to ensure high client satisfaction. Hybrid work options and location flexibility are available.

Qualifications

• Associate degree and 1+ year of customer service or support experience, or High School Diploma/GED and 3+ years of relevant experience.
• Experience providing customer support through chat, email, or other digital channels preferred.
• Strong written and verbal communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using CRM systems, ticketing platforms, or customer support tools preferred.
• Customer-focused mindset with empathy, professionalism, and commitment to service excellence.
• Proficiency using AI tools with an understanding of creating effective prompts to improve productivity.

Responsibilities

• Respond to client inquiries via chat and email in a timely, professional, and customer-focused manner.
• Provide accurate information and support regarding products, services, and processes.
• Troubleshoot client issues and identify appropriate solutions using internal tools and resources.
• Investigate and resolve client concerns while delivering a positive support experience.
• Research account, data, and system-related issues to determine root causes and next steps.
• Collaborate with internal teams to resolve complex client inquiries and service requests.
• Clearly communicate issue status, resolutions, and follow-up actions to clients and stakeholders.
• Document client interactions, troubleshooting steps, and resolutions within support systems.
• Identify recurring client issues and provide feedback to improve processes, documentation, and overall service quality.
• Maintain a strong understanding of company products, services, and support procedures.
• Meet established performance goals related to quality, productivity, responsiveness, and client satisfaction.
• Participate in training, team meetings, and continuous improvement initiatives.
• Support teammates during high-volume periods and contribute to a collaborative team environment.

Skills

Strong written and verbal comms

Problem solving

Multitasking

CRM / ticketing tools

Customer empathy

AI tooling / prompts

Education

Associate degree + 1+ year CS

Tools

CRM systems

Ticketing platforms

Job description

Zelis Healthcare, LLC is seeking a Client Service Representative III to triage and troubleshoot client issues in a fast-paced environment. You will serve as a liaison between clients and internal teams, delivering clear, non-technical communication and timely solutions.

The role emphasizes strong written and verbal communication, problem-solving, and collaboration with cross-functional teams to ensure high client satisfaction. Hybrid work options and location flexibility are available.