Client Support & Policy Solutions Specialist — Mon-Fri

The Juris Agency; Nixa (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Evenings Off

Mon-Fri Schedule

Energetic culture

Job summary

The Jayne Young Allstate Agency in Nixa, MO is seeking a Client Support and Policy Solutions Advisor who thrives on helping others. You will be the friendly voice, manage service requests, and ensure clients have the right coverage and a smooth experience.

You will build relationships, handle policy changes, billing questions, and claims processing, collaborating with sales to support retention, while keeping client records up to date.

Qualifications

• Proven customer service experience, preferably in insurance.
• Excellent communication and interpersonal abilities.
• Strong organizational and time management skills.
• Comfortable using various computer systems and software.
• Desire to help people and solve problems.

Responsibilities

• Serve as the primary point of contact for client inquiries and service needs.
• Assist clients with policy changes, billing questions, and claims processing.
• Build and maintain strong relationships with clients through attentive service.
• Gather information to provide accurate policy quotes for the sales team.
• Collaborate with the sales team to ensure client satisfaction and retention.
• Keep client records up-to-date and accurate in our systems.

Job description

The Jayne Young Allstate Agency in Nixa, MO is seeking a Client Support and Policy Solutions Advisor who thrives on helping others. You will be the friendly voice, manage service requests, and ensure clients have the right coverage and a smooth experience.

You will build relationships, handle policy changes, billing questions, and claims processing, collaborating with sales to support retention, while keeping client records up to date.