Client Support Manager

Quantum Health, Inc.; Dublin (OH); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Tuition reimbursement

Professional development

Collaborative culture

Job summary

Quantum Health, Inc. is seeking a Client Success Manager to build and manage long-term client partnerships. You’ll connect healthcare outcomes with cost management and financial performance, turning data into insights and action.

You’ll collaborate with Product, Insights & Reporting, Sales, and other teams to drive adoption and measurable results for clients nationwide. The role emphasizes relationship-building, data-driven storytelling, and cross-functional coordination across teams to ensure

Qualifications

• Bachelor’s degree in healthcare, business administration, or related field.
• 5–8+ years of client or account management experience within healthcare.
• Track record of building strong client relationships and delivering high client satisfaction.
• Strong understanding of the U.S. healthcare landscape, health plans, and challenges.
• Excellent communication, presentation, project management, and relationship-building skills.
• Ability to interpret financial and performance data and translate into business value.
• Experience using CRM and client success tools; able to work cross-functionally.
• Flexibility to travel as needed based on client demands and business cycles.

Responsibilities

• Build strong partnerships as a trusted day-to-day partner for clients.
• Mobilize internal teams around plans that drive adoption and measurable results.
• Use performance, engagement, and financial data to tell a clear value story.
• Proactively anticipate client needs and offer impactful ideas.
• Monitor client performance and financial indicators to identify risks and opportunities.
• Convey client feedback to Product, Solutioning, Engineering, and other teams.
• Support onboarding, education, training, webinars, and workshops for clients.
• Collaborate across Sales, Product, Marketing, and Insights for a seamless experience.

Skills

Client relationship management

Data interpretation

CRM tools

Communication

Cross-functional collaboration

Project management

Travel flexibility

Education

Bachelor’s degree in healthcare/business

Tools

CRM software

Job description

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately‑owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big‑hearted, tech‑savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

Client Success Manager

THE OPPORTUNITY

Great client success is about more than managing an account. It’s about understanding what matters to the client, showing measurable value, and becoming a partner they don’t want to operate without.

As a Client Success Manager on our Emerging Growth Business Unit, you’ll help build and grow long‑term client partnerships while connecting healthcare outcomes, cost management, and financial performance.

You’ll work across Product, Insights & Reporting, Sales, and other teams to turn data into meaningful client conversations, anticipate needs, solve problems, and help clients get the greatest possible value from our solutions.

If you enjoy building relationships, digging into the numbers, and turning insights into action, we’d love to meet you.

WHERE YOU’LL WORK

This role can be based at our Dublin, Ohio office with hybrid flexibility or work remotely anywhere in the United States.

WHAT YOU’LL MAKE HAPPEN

• Build strong partnerships. Serve as a trusted day‑to‑day partner for assigned clients, building relationships that support satisfaction, retention, and long‑term growth.
• Bring strategy to life. Understand each client’s priorities and mobilize internal teams around plans that drive adoption, engagement, and measurable results.
• Turn data into value. Use performance, engagement, and financial data to tell a clear story about results, savings, opportunities, and the value of our solutions.
• Stay ahead of client needs. Bring knowledge of health plans, market trends, and adjacent solutions to proactively recommend ideas that can make an impact.
• Know the health of the account. Monitor client performance and financial indicators to identify potential risks and opportunities before they become surprises.
• Be the client’s voice. Bring feedback and insights back to Product, Solutioning, Engineering, and other teams to help improve our solutions and client experience.
• Create confident users. Support onboarding, education, training, webinars, and workshops so clients and their partners understand how to get the most from our solutions.
• Connect the dots. Partner across Sales, Product, Marketing, Client Operations, and Insights to solve problems and deliver a seamless client experience.

YOU MIGHT BE A GREAT FIT IF…

You’re equally comfortable building a client relationship, reviewing performance data, and explaining what the numbers mean for the business.

You bring:

• A bachelor’s degree in healthcare, business administration, or a related field, or equivalent experience.
• 5–8+ years of client or account management experience within healthcare.
• A track record of building strong client relationships and delivering high levels of client satisfaction and retention.
• A strong understanding of the U.S. healthcare landscape, particularly health plans and the challenges they face.
• Excellent communication, presentation, project management, and relationship‑building skills.
• Comfort interpreting and explaining financial analyses, savings, performance metrics, and business value to clients.
• An analytical mindset with the ability to turn data into useful insights and recommendations.
• Experience using CRM and client success tools, along with the ability to work independently in a fast‑moving, cross‑functional environment.
• Flexibility to travel as needed based on client demands and business cycles.

WHAT’S IN IT FOR YOU

• Compensation: Competitive base pay, incentive plans, and employee referral bonuses.
• Coverage: Health, vision, and dental, plus life insurance, legal and identity protection, adoption assistance, EAP resources, TelaDoc services, and more.
• Retirement: 401(k) with up to a 4% employer match and full vesting from day one.
• Balance: PTO, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Up to $5,250 annually in tuition reimbursement, continuing education support, paid training, and leadership development.
• Culture: A people‑first environment focused on collaboration, innovation, inclusion, community, and making a meaningful difference.

A FEW THINGS TO KNOW

Current Associates: Already part of the team? Apply internally through Jobvite.

Diversity, Equity & Inclusion: We welcome everyone and value the different backgrounds, perspectives, and experiences people bring to our organization. We’re committed to empowering our Employee Resource Groups and are proud to be an equal opportunity employer.

Agencies: We do not accept unsolicited resumes or outreach from third parties. A signed MSA and approval from Talent Acquisition to submit candidates for a specific requisition are required for third‑party submissions to be eligible for payment.

Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.

What you should know:

• Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer.
• Tobacco‑Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco‑free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third‑parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation:

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.