Client Support Manager

Quantum Health, Inc.; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, vision & dental coverage

401(k) with employer match

PTO & holidays

Tuition reimbursement

Casual dress code & modern campus

Job summary

Quantum Health, Inc. is seeking a Client Success Manager to ensure successful onboarding, adoption, and ongoing partnership with healthcare clients.

You will work within the Emerging Growth Business Unit, bridging Product, Insights & Reporting, and Sales to translate analytics into strategic business value. The role requires 5–8+ years in client management in healthcare, strong communication and analytics skills, and the ability to manage complex cross-functional projects.

Qualifications

• Minimum of a bachelor’s degree in healthcare or business administration or equivalent
• 5-8+ years of experience in client/account management in the healthcare field
• Proven track record of managing client relationships and delivering high levels of customer satisfaction
• Deep understanding of the healthcare industry and its challenges, with an emphasis on health plans
• Excellent communication, presentation, project management, and interpersonal skills to drive value for our clients and foster long-term relationships
• Comfort with generating and explaining financial analyses and savings
• Analytical mindset with the ability to interpret data and generate actionable insights
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and client success tools
• Travel required as needed, based on client demands and business cycles

Responsibilities

• Onboard new clients and configure initial settings and trainings
• Serve as primary contact for assigned clients and advocate for their success
• Advise on market dynamics and Edge-related solutions for health plans
• Develop and maintain strong client relationships to drive retention and renewals
• Monitor account health using performance and financial indicators and surface improvement opportunities
• Use analytics to generate insights and reports demonstrating value to clients
• Collect and relay client feedback to Product and Engineering teams to drive improvements
• Conduct training sessions and webinars for clients and partners
• Mobilize cross-functional teams to deliver against client plans and maximize value
• Collaborate with Sales, Product, Marketing, and Insights to ensure aligned messaging and execution
• Handle issues timely and effectively
• All other duties as assigned

Skills

Client relationship management

Healthcare industry knowledge

Communication skills

Project management

CRM proficiency

Analytical mindset

Independent & collaborative work

Education

Bachelor's degree in healthcare or business administration

Tools

CRM software

Job description

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

As the Client Success Manger, you will play a critical role within the Emerging Growth Business Unit, ensuring the success and satisfaction of our clients. This role extends well beyond traditional account management. You will support multi-year account strategy, help drive measurable financial performance, influence key stakeholders, and position us as a long-term, indispensable partner. Our clients expect high-touch engagement, executive-level insight, and a clear connection between health quality, cost management, and financial outcomes. You will operate at the intersection of Product, Insights & Reporting, and Sales – translating analytics into strategic business value.

Location: This position is located at our Nashville, TN office with hybrid flexibility or may work remotely anywhere in the United States of America.

What you’ll do (Essential Responsibilities)

• Client Onboarding: Support the onboarding process for new clients, including setting up initial configurations, training, best practices, and ensuring a smooth transition to ongoing support for their specific needs.
• Account Management: Serve as the primary point of contact for assigned clients, addressing their day-today needs, resolving issues, and acting as an advocate for their success
• Industry & Market Advisory: Anticipate evolving client needs based on market dynamics and knowledge of Edge and Edge-adjacent solutions and of the health plan space, and proactively recommend high-impact initiatives
• Relationship Management: Develop and maintain strong relationships with clients to ensure high satisfaction, retention, and renewals
• Performance Monitoring: Monitor account health using performance, engagement, and financial indicators to proactively mitigate risk and surface opportunities for improvement
• Data Analysis: Utilize analytics tools to generate insights and reports that demonstrate the value of our solutions and drive strategic discussions with clients
• Feedback Loop: Serve as the voice of the client internally - collect and relay client feedback to Product, Solutioning, and Engineering teams to drive continuous improvement and innovation
• Training and Education: Conduct training sessions, webinars, and workshops to ensure clients and their identified partners (health plans, benefits staff, etc.) are fully educated on the features and benefits of our solutions
• Strategic Execution: Convey client strategic priorities internally and mobilize cross-functional teams to deliver against plans to achieve client goals, drive adoption, and maximize the value derived from our solutions
• Problem Solving: Address and resolve any issues or challenges clients may face in a timely and effective manner
• Cross Functional Collaboration: Partner closely with Sales, Product, Marketing, Client Operations, and Insights teams to ensure seamless execution, consistent messaging, and alignment with client strategy and solution value.
• All other duties as assigned.

What you’ll bring (Qualifications)

• Education: Minimum of a bachelor’s degree in healthcare or business administration or equivalent field
• Education: 5-8+ years of experience in client/account management in the healthcare field
• Proven track record of managing client relationships and delivering high levels of customer satisfaction
• Deep understanding of the healthcare industry and its challenges, with an emphasis on health plans
• Excellent communication, presentation, project management, and interpersonal skills to drive value for our clients and foster long-term relationships
• Comfort with generating and explaining financial analyses and savings
• Analytical mindset with the ability to interpret data and generate actionable insights
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and client success tools
• Travel required as needed, based on client demands and business cycles

What’s in it for you:

• Compensation:Competitive base and incentive compensation
• Coverage:Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement:401(k) plan with up to 4% employer match and full vesting on day one.
• Balance:Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development:Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture:Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment:A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know:

• Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
• Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion:Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer.
• Tobacco-Free Campus:To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges:Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Sponsorship:Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation:

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.