Client Support Engineer — FinTech Loans

Versana; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Versana is seeking a Client Support Engineer in New York to serve as the main contact for issue resolution with top-tier clients. You will relay feedback to product and technology teams, ensuring a best-in-class client experience and solid processes from issue monitoring to resolution.

You will maintain deep knowledge of syndicated loans, troubleshoot across multiple technologies, and drive client satisfaction in a fast-paced startup environment.

Qualifications

• 2–5 years of hands-on technical client support.
• Experience with fintech or financial products.
• Ability to write basic SQL queries.
• Knowledge of relational databases.
• Understanding of SDLC.
• Knowledge of object-oriented programming.
• Familiarity with RESTful APIs.
• Experience with ticketing systems and support workflows.
• Willingness to thrive in a startup environment.
• Strong multitasking and cross-functional collaboration.
• Excellent verbal and written communication.

Responsibilities

• Maintain subject matter expertise in syndicated loans and the platform.
• Troubleshoot complex issues spanning multiple technologies.
• Own and manage client issues through the support lifecycle.
• Collaborate with internal teams to resolve client issues.
• Synthesize client feedback and communicate to internal teams.
• Proactively monitor production platform to identify and manage issues.

Skills

Client support

Fintech knowledge

SQL basics

Relational databases

RESTful APIs

SDLC understanding

OOP concepts

Ticketing systems

Team collaboration

Multitasking

Communication skills

Tools

Loan IQ

SQL clients

Job description

Versana is seeking a Client Support Engineer in New York to serve as the main contact for issue resolution with top-tier clients. You will relay feedback to product and technology teams, ensuring a best-in-class client experience and solid processes from issue monitoring to resolution.

You will maintain deep knowledge of syndicated loans, troubleshoot across multiple technologies, and drive client satisfaction in a fast-paced startup environment.