Client Success Engineer, Syndicated Loans (Fintech)

Versana LLC.; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Versana LLC. is seeking a Client Support Engineer to serve as the main contact for issue resolution and to engage with top-tier clients.

You will relay feedback to product and technology teams to drive development, and you will participate in maintaining solid processes from monitoring production issues to delivering a best-in-class client experience. The role requires hands-on technical support experience, knowledge of financial products, SQL queries, RESTful APIs, and excellent communication.

Qualifications

• 2-5 years of hands-on technical client support with a track record of exemplary customer service.
• Knowledge of financial products or experience in a fintech company.
• Knowledge of relational databases and ability to write basic SQL queries.
• Understanding of SDLC.
• Knowledge of object-oriented programming.
• Familiarity with RESTful APIs.
• Experience with ticketing systems and support workflows.
• Willingness, flexibility and commitment required to thrive in a startup environment.
• Ability to work effectively in a team setting and be a hands-on team member.
• Strong multi-tasking skills to manage cross-functional responsibilities.
• Strong verbal and written communication.

Responsibilities

• Maintain subject matter expertise in syndicated loans and our platform.
• Troubleshoot complex issues that span multiple technologies.
• Own and manage client issues throughout its support lifecycle.
• Collaborate with internal teams to resolve client issues.
• Synthesize client feedback and clearly communicate to internal teams.
• Proactively monitor production platform to identify and manage potential platform issues.

Skills

Technical support

SQL

RESTful APIs

OOP

Databases

SDLC

Customer service

Team collaboration

Multi-tasking

Communication

Tools

Ticketing systems

CRM

LoanIQ

Job description

Versana LLC. is seeking a Client Support Engineer to serve as the main contact for issue resolution and to engage with top-tier clients.

You will relay feedback to product and technology teams to drive development, and you will participate in maintaining solid processes from monitoring production issues to delivering a best-in-class client experience. The role requires hands-on technical support experience, knowledge of financial products, SQL queries, RESTful APIs, and excellent communication.