Client Support Coordinator, Print & Packaging Operations

100Hires, Inc.; Fairfield (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Unifoil in Fairfield, NJ is seeking a Client Support Coordinator to manage customer communications by phone and email, enter orders accurately, and create quotes. You will coordinate with sales, estimating, production, and shipping to keep orders moving and resolve issues quickly.

The role emphasizes meticulous order entry, strong organizational skills, and a proactive mindset to deliver a positive customer experience.

Qualifications

• Clear, confident phone presence and verbal communication.
• Friendly, professional, energetic service style.
• Meticulous attention to detail in order entry.
• Strong organization and time management.
• Ability to prioritize and handle multiple requests.
• Comfort with computers; eagerness to learn new software.
• Effective written communication.
• Problem-solving skills with reliable follow-through.
• Team mindset; able to partner across departments and with customers.

Responsibilities

• Own customer communications by phone and email.
• Enter new orders with speed and precision; audit for correct specs, pricing, and delivery details.
• Create and submit accurate estimates/quotations using company systems.
• Coordinate with sales, estimating, production, shipping, and other departments.
• Monitor open orders and communicate delays or changes to stakeholders.
• Maintain organized records for customers, orders, estimates, and communications.
• Follow up for additional information or approvals when needed.
• Resolve discrepancies and service issues quickly and professionally.

Skills

Phone presence

Verbal communication

Org. and time management

Attention to detail

Problem solving

Team collaboration

Customer service mindset

Education

High school diploma

Tools

Microsoft Dynamics 365 Business Central

Microsoft Office (Outlook, Word, Excel)

ERP/CRM systems

Job description

Client Support Coordinator, Print & Packaging OperationsLocation: Fairfield, NJ 07004Is this you?Do you thrive on the phone, building rapport and solving problems fast?Can you juggle multiple customer requests in a fast-paced manufacturing setting—without losing the details?Do you enjoy turning complex specs into accurate estimates and clean orders?If so, you’ll feel at home supporting Unifoil’s customers and internal teams while keeping orders and estimates moving.Core impactOwn customer communications by phone and email.Address product, pricing, estimate, order, and delivery inquiries.Enter new orders with speed and precision.Create and submit accurate estimates/quotations using our company systems.Audit orders for correct specs, quantities, pricing, shipping details, and requested delivery dates.Confirm details with customers; obtain missing info to prevent delays.Issue confirmations, status updates, and any requested documentation.Coordinate closely with sales, estimating, production, shipping, and other departments.Monitor open orders; communicate potential delays, changes, or issues to all stakeholders.Maintain organized records for customers, orders, estimates, and communications.Resolve discrepancies and service issues quickly and professionally.Continuously expand your knowledge of Unifoil’s products, services, pricing, and processes.Follow up diligently when additional information or approvals are needed.Champion a positive, responsive, and professional customer experience.Must-havesClear, confident phone presence and verbal communication.Friendly, professional, energetic service style.Meticulous attention to detail in order entry.Strong organization and time management.Ability to prioritize and handle multiple requests.Comfort with computers; eagerness to learn new software.Effective written communication.Problem-solving skills with reliable follow-through.Team mindset; able to partner across departments and with customers.High school diploma or equivalent.Nice-to-havesExperience in customer service, order entry, estimating, sales support, or related roles.Manufacturing, printing, packaging, or other order-driven industry experience.Experience with Microsoft Dynamics 365 Business Central.Exposure to estimating, ERP, order-management, or CRM systems.Microsoft Office proficiency (Outlook, Word, Excel).Training & onboardingWe’ll set you up for success with training on:Company products and servicesOrder-entry proceduresEstimating and quotation workflowsInternal software and business systemsCustomer and order documentationCross-team coordination with production and shippingYou don’t need to know every system yet—bring the right attitude, communication skills, energy, and a willingness to learn.Who we areUnifoil has been a global leader in laminating, coating, and metallizing technologies for 50+ years, delivering innovative specialty substrates and solutions to brand owners, packaging designers, printers, and more. We pair manufacturing know-how with technical innovation and environmentally conscious practices to help customers create distinctive packaging and specialty applications.Proficiencies we valueCustomer ServiceBusiness-to-Business (B2B)Inside SalesMicrosoftTech ecosystemERP SoftwareMicrosoft Business Central