Client Support Associate

Jackson Hewitt - ACC; Village of Clyde (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Full/Part-time options

Flexible schedules

Work Lotto

Low-cost benefits

Teladoc

Identity protection

Corporate discounts

Tax training/PTIN reimbursement

Referral bonuses

Tax education

Advancement opportunities (referrals)

Job summary

Jackson Hewitt - ACC is seeking a Seasonal Client Support Associate to warmly assist clients in our office locations. You will confirm appointments, follow up with customers, and distribute marketing materials to ensure a smooth client journey.

This entry-level role welcomes diverse backgrounds; strong communication, basic computer skills, and a customer-first attitude are key. Your work will contribute to outstanding client experiences and team success.

Qualifications

• Strong interpersonal and communication abilities are essential.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and troubleshooting skills are expected.
• Customer service or sales background is a plus but not required.
• Demonstrated willingness to learn and grow in a role focused on customers.

Responsibilities

• Engage with clients and provide friendly, helpful service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged while they wait.
• Support team goals by delivering accurate information and guidance.
• Represent the company professionally in office settings.

Skills

Interpersonal skills

Communication skills

Retail experience

Customer service experience

Willingness to learn

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to apply!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!