Client Support Associate

Jackson Hewitt - CTS; Salem (NH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Full-time and part-time positions

Work Lotto

Low-cost benefits (healthcare, dental,

Teladoc

Identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Job summary

Jackson Hewitt - CTS is seeking a Seasonal Client Support Associate in Salem, NH. You will be the friendly face for clients, delivering exceptional support and engaging with customers throughout their visit.

Responsibilities include confirming appointments, following up with clients, distributing marketing materials, and maintaining a positive client experience during wait times. All candidates are encouraged to apply, with opportunities for advancement.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Customer service or sales experience is a plus, but not required.

Responsibilities

• Engage with clients and visitors in a welcoming manner.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged while awaiting service.

Skills

Communication skills

Interpersonal skills

Retail experience

Basic computer proficiency

Customer service experience

Troubleshooting basics

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to apply!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!