Client Support Associate

Jackson Hewitt - ACK; City of Troy (NY); Presencial; USD 45 847 000 - 61 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Training & development

Earned Wage Access

401k with company match

Referral bonuses

Free tax training

Resumo da oferta

Jackson Hewitt - ACK seeks a Seasonal Client Support Associate in a friendly, customer service oriented office environment in Troy, NY. You will engage with clients, confirm appointments, and support marketing efforts while maintaining a welcoming atmosphere.

Candidate should have strong communication skills, experience in retail or customer service, and a willingness to learn and grow within the role. Flexible scheduling and advancement opportunities are offered.

Qualificações

• Proven ability to communicate clearly with customers.
• Experience in fast-paced retail environments is a plus.
• Basic computer skills and troubleshooting ability are required.
• Prior customer service or sales experience helps but is not mandatory.
• Willingness to learn and grow in a customer-focused role is essential.

Responsabilidades

• Engage with clients and confirm appointments.
• Follow up with past and potential clients to maintain engagement.
• Distribute marketing materials to customers in offices.
• Provide exceptional client experiences during wait times.
• Support team by handling inquiries and directing customers to the right resources.

Conhecimentos

Strong interpersonal skills

Excellent communication skills

Retail environment experience

Basic computer proficiency

Willingness to learn

Descrição da oferta de emprego

Benefits:

• Earned Wage Access
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access– access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact,