Client Support Associate

City-Net; Sacramento (CA); Presencial; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Retirement plan

Vision insurance

Life insurance

Referral program

Parental leave

Employee assistance program

Wellness Reimbursement Program

Company vehicles, iPhones, laptops, & 

Tablets

Career Pathing, Raises, Recognition & 

Descripción de la vacante

City Net is hiring a Client Support Associate to drive between scattered site housing locations, monitor hotel status, and perform daily data entry on maintenance and guest situations. You will support program operations, assist with security, and help maintain a safe, professional environment for guests, guided by Housing First and Harm Reduction models.

The role requires empathy, strong communication, and crisis-intervention skills, with duties including check-ins, policy communication, and

Formación

• Strong communication and de-escalation skills for interactions with guests and staff.
• Ability to perform daily data entry and coordinate with case managers and leadership.
• Empathy and respect for vulnerable populations and diverse backgrounds.
• Comfort with driving a company vehicle and performing security-related duties.

Responsabilidades

• Drive between scattered housing sites to monitor guests and hotels.
• Perform daily data entry on maintenance needs and guest situations.
• Provide program support and assist with security at housing units.
• Coordinate check-ins, property checks, and conflict resolution with stakeholders.

Conocimientos

Data entry

Empathy

Conflict de-escalation

Effective communication

Team coordination

Herramientas

Word processing

Database management

Descripción del empleo

• Base Pay $22.68 / Hour


• Employee Type FT Non-Exempt

Overview:

Client Support Associate will drive between Scattered Site Bridge Housingsites to monitor the status of the hotels and guests and perform daily data entry regarding any maintenance needs or guest situations. They will provide program support and assist with security at low-threshold Scattered Site Bridge Housing units. They will assist the Supervisor in maintaining a positive, professional, and safe environment in the site, protecting against external and internal disruptions. Our Client Support Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for bridge housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, and coordinating meetings. City Net’s programs follow Housing First and Harm Reduction service models.

Main Work Location

Will report daily to a main worksite and then be dispatched to various Scattered Site housing sites in the area.

Work Schedule: Monday-Friday, 3:00pm-11:30pm.

Requirements

• Effectively communicate to facility guests when services are scheduled, and assist Case Managers, Security, and Leadership in communicating necessary announcements to clients as needed.


• Replenish and organize supplies, light cleaning.


• Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond


• Flexible and dynamic


• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns


• High levels of responsibility, dependability, and positive attitude

• Excellent professional boundaries


• Respectful and effective verbal and written communication skills


• Strong interpersonal, planning, and organization skills


• Ability to perform crisis intervention and conflict de-escalation as needed


• Understanding of the importance of quality and timely data collection and reporting


• Ability to work well with people from diverse backgrounds with varying degrees of experience


• Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular


• Basic computer proficiency including word processing and database management


• Ability to pass background checks successfully upon hire and throughout employment


• Will be required to drive a company vehicle.For insurance purposes, drivers must be at least 21 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

Our Organization:

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Benefits:

We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

• Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)


• Paid time off


• Retirement plan (401k with employer matching contributions)


• Vision insurance


• Life insurance (Employer paid group term life and voluntary life)


• Referral program


• Parental leave


• Employee assistance program


• Wellness Reimbursement Program


• Company Vehicles, iPhones, Laptops, and Tablets


• Career Pathing, Raises, Recognition & Rewards

Diversity, Equity, Inclusion, and Belonging:

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

City Net’s programs follow Housing First and Harm Reduction service models.

NOTE

The City Net Outreach Line is intended for individuals experiencing homelessness. Please DO NOT contact the outreach line with questions regarding hiring or job applications. Intentionally doing so may disqualify you from the position. Instead, please reach out to [e-mail]