Team Lead (Lead Case Manager)

City Net; Santa Ana (CA); On-site; USD 41,000 - 43,000; Full time

Job summary

City Net in Santa Ana seeks a Team Lead to provide case management and supportive services to individuals and families experiencing homelessness. You will link clients to housing, medical care, counseling, and resources, while mentoring Case Managers and coordinating with partners.

The role follows a 4/10s schedule with two shift options. Requires experience in homeless services, strong leadership, and a valid driver’s license to transport clients as needed.

Qualifications

• Experience in case management for homelessness or related social services.
• Strong relationship-building with clients, partners, and colleagues.
• Excellent verbal and written communication skills.
• Ability to lead and mentor staff in a team setting.

Responsibilities

• Support Team Supervisors in ensuring professional service delivery by Case Managers.
• Coaching, mentoring, and training Case Managers; document activities.
• Coordinate special projects with Team Supervisors as they arise.
• Handle administrative case management tasks and data entry accurately.

Skills

Case management

Interpersonal skills

Communication

Leadership

Driver's license

Tools

HMIS

Job description

• Location 901 W Civic Center Dr.,Suite 155,Santa Ana, CA, 92705,United States
• Base Pay $29.50 - $31.50 / Hour
• Employee Type FT Non-Exempt

Position Overview

Team Leads provide case management and supportive services to individuals and families experiencing street-level homelessness, focusing on connecting them to sustainable housing and supportive resources like medical care, counseling, and mental health treatment. They coordinate care with nonprofits, government entities, law enforcement, and healthcare providers to help clients secure and maintain permanent housing. Additionally, TLs assist supervisors by monitoring staff performance, schedules, and expenses, while providing mentorship, training, and guidance to Case Managers.

Work Schedule:

The incumbent(s) will be on a 4/10s schedule (4 days each week, 10 hours each shift). Two positions are available:

• Position 1: Sunday through Wednesday, 7am-5:30pm
• Position 2: Wednesday through Saturday, 8:30am-7:00pm

Key Responsibilities

• Support Team Supervisors in ensuring that all Case Managers (CMs) are delivering services in a professional manner and in accordance with all departmental and organizational policies and procedures.
• Support Team Supervisors in coaching, mentoring, and training CMs as needed. Thoroughly document all coaching, mentoring, and training.
• Support Team Supervisors in completing and coordinating special projects, as they arise.

Administrative Support

• Support Team Supervisors with the administration and completion of case management tasks.
• Implement team logistics and communicate with upper management on the status of projects.
• Ensure CMs complete any and all required data entry thoroughly, accurately, and on time and follow all data entry, reporting, and submission procedures.
• Ensure all CMs are following the current HMIS procedures and best practices.
• At all times model excellent case management services and efficient, timely, and accurate completion of related tasks, which include but are not limited to maintaining case notes, entering data, and completing and updating IAPs.
• Professionally represent City Net at local, County, and City collaborative meetings.
• Cultivate a positive work environment by promoting teamwork and collaboration among staff.
• Provide real-time guidance and training to CMs when they have questions, appear to be struggling with a client scenario and/or an internal procedure or expectation, and/or when requested.

Compliance and Goal-Meeting

• Consistently meet all assigned productivity and outcome goals.
• In all activities, comply with all contracts, funder requirements, and City Net procedures and policies.
• Match or exceed all goals and requirements established by the Chief Program Officer for this position.
• Consistently perform Case Management responsibilities, including Client Needs Assessment, Housing Placement, Linkage to Supportive Services, Advocacy and Data Collection.

Requirements

• Case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic- and intimate-partner violence, and/or human trafficking
• Experience cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkers
• Strong interpersonal, plan execution, and time management skills
• Professional verbal and written communication skills
• Ability to work as a leader and as part of a team
• Will be required to drive a company vehicle to transport clients. For insurance purposes, must possess a valid driver’s license and must pass a Motor Vehicle Report.

Our Organization :

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Diversity, Equity, Inclusion, and Belonging:

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

City Net's programs follow Housing First and Harm Reduction service models.

NOTE: The City Net Outreach Line is intended for individuals experiencing homelessness. Please DO NOT contact the outreach line with questions regarding hiring or job applications. Intentionally doing so may disqualify you from the position. Instead, please reach out to [e-mail]