Client Support Associate

Jackson Hewitt - GNV; Rome (GA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Full-time and part-time positions are

Flexible Schedule Options - Work that

Work Lotto (Win money for logged sall

Low-cost benefits (healthcare, dental 

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access

Job summary

Jackson Hewitt - GNV is seeking a Seasonal Client Support Associate to welcome clients, confirm appointments, and provide essential support in our offices. You will engage with clients to ensure exceptional experiences and help with basic troubleshooting.

This role offers full-time or part-time schedules, opportunities for advancement, training, and access to benefits such as healthcare, 401k matching, and Earned Wage Access. No prior tax experience required; training provided.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Willingness to learn and grow in a customer-focused role.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients; distribute marketing materials; keep clients engaged during wait times.

Skills

Interpersonal communication

Retail experience

Customer service

Willingness to learn

Basic computer skills

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to apply!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!