Client Support Associate

Jackson Hewitt - ACC; City of Niagara Falls (NY); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Flexible schedule

Teladoc

Anticipated advancement opportunities

Full-time and part-time positions

Healthcare options

Training & development

Referral bonuses

401k with company match

Earned Wage Access

Job summary

Jackson Hewitt - ACC in Niagara Falls, NY seeks a Seasonal Client Support Associate to greet clients, confirm appointments, and provide essential support. You will nurture client relationships, answer questions, and help ensure smooth office visits.

Ideal candidates are customer-focused, with strong communication skills and the ability to work in a fast-paced retail environment. This role offers opportunities to learn, grow, and advance within the organization.

Qualifications

• Excellent communication skills required.
• Strong interpersonal skills and customer-friendly demeanor.
• Experience in a fast-paced retail or service environment preferred.
• Basic computer proficiency and ability to troubleshoot common issues.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials to visitors.
• Keep clients engaged during wait times and provide support.

Skills

Excellent communication

Interpersonal skills

Retail or customer service

Basic computer skills

Job description

Benefits:

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

No matter your work background or experience level, we welcome you to apply!

What you need:

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available
• Flexible Schedule Options - Work that works for you!
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)
• Earned Wage Access - access a portion of your earned wages before payday when you need it

If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today!