Client Support Associate

Jackson Hewitt - AHC; City of Cortland (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Job summary

Jackson Hewitt - AHC is seeking a Seasonal Client Support Associate to greet clients, manage appointments, and provide essential support in a welcoming, service-oriented environment. You will engage with clients, support the marketing outreach, and help ensure a smooth visit experience.

Ideal candidates bring strong communication, a client-focused mindset, and comfort with basic computer tasks. This role offers flexible scheduling and opportunities for advancement within the organization.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times in the office.

Skills

Interpersonal skills

Communication skills

Basic computer skills

Customer service experience

Job description

Benefits:

• Earned Wage Access


• Competitive salary


• Employee discounts


• Flexible schedule


• Opportunity for advancement


• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills


• Experience in a fast-paced retail environment


• Basic computer proficiency and ability to troubleshoot


• Prior customer service or sales experience is preferred, but not required


• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available


• Flexible Schedule Options – Work that works for you!


• Work Lotto (Win money for logged shifts)


• Low-cost benefits (healthcare, dental & vision)


• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)


• Free identity theft protection


• Corporate discount program


• Free tax preparation training and PTIN registration reimbursement


• Referral bonus opportunities are available for referring qualified candidates


• Free continuing tax education


• Opportunities for advancement within the organization


• Employee referral program


• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)


• 401k with Company Match (eligible to participate after working the first 1,000 hours)


• Earned Wage Access – access a portion of your earned wages before payday when you need it