Client Support Associate

Jackson Hewitt; Brockton (MA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Earned Wage Access

Flexible schedule

Opportunity for advancement

Training & development

Employee discounts

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Job summary

Jackson Hewitt is seeking a Seasonal Client Support Associate to greet clients, confirm appointments, and deliver exceptional service in a fast-paced retail setting. You will engage with clients, distribute marketing materials, and help maintain a smooth, welcoming environment in our offices.

The role emphasizes strong communication, reliability, and a willingness to learn and grow with opportunities for advancement within the organization.

Qualifications

• Strong interpersonal skills and effective communication are essential.
• Experience in a fast-paced retail environment is preferred.
• Basic computer literacy and problem-solving abilities are required.

Responsibilities

• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and visitors.
• Engage with clients to keep them engaged during wait times.
• Be the friendly face for Jackson Hewitt offices and provide essential support.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Customer service experience

Job description

Benefits:

• Earned Wage Access


• Competitive salary


• Employee discounts


• Flexible schedule


• Opportunity for advancement


• Training & development

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills.

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

What you need:

• Strong interpersonal and communication skills


• Experience in a fast-paced retail environment


• Basic computer proficiency and ability to troubleshoot


• Prior customer service or sales experience is preferred, but not required


• Willingness to learn and grow in a customer-focused role

Additional Perks:

• Full-time and part-time positions are available


• Flexible Schedule Options – Work that works for you!


• Work Lotto (Win money for logged shifts)


• Low-cost benefits (healthcare, dental & vision)


• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)


• Free identity theft protection


• Corporate discount program


• Free tax preparation training and PTIN registration reimbursement


• Referral bonus opportunities are available for referring qualified candidates


• Free continuing tax education


• Opportunities for advancement within the organization


• Employee referral program


• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)


• 401k with Company Match (eligible to participate after working the first 1,000 hours)


• Earned Wage Access – access a portion of your earned wages before payday when you need it