Client Support Analyst

Apex Systems; Houston, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

ESPP

401K with match

HSA

Employee Assistance Program

Corporate discounts

Certification discounts

Job summary

Everforth Apex is seeking a Client Support Analyst in Houston, onsite, to serve as a post-deal liaison between Brokers and the Sales Team. You will conduct thorough operational research, resolve complex inquiries, and deliver top-tier service across the customer lifecycle after contract execution.

The role requires strong analytical capabilities, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. Familiarity with Excel and Power BI is needed.

Qualifications

• High School Diploma or GED required with 2+ years relevant experience.
• Bachelor’s degree preferred in Business, Economics, or IS.
• Experience with SQL and data analysis is a plus.

Responsibilities

• Resolve post-deal inquiries and navigate operational challenges for brokers and Sales Team.
• Be primary contact for enrollment issues, billing inquiries, tax exemptions, and early terminations.
• Perform complex operational and financial analyses to guide decisions.
• Manage commission inquiries, enrollment rejections, and billing resolutions.
• Create reports and dashboards using Excel and Power BI for performance tracking.

Skills

Analytical skills

Communication skills

MS Office

Stakeholder management

Education

High School Diploma/GED

Bachelor’s degree in Business or related field

Tools

SQL

Job description

Job Title: Client Support Analyst

Location: Houston, Texas (Onsite)

Role Overview

We are seeking a Client Support Analyst with a passion for the Natural Gas and Retail Energy market. This role serves as a critical post-deal liaison between our organization, Brokers, and the Sales Team. The ideal candidate will conduct thorough operational research, resolve complex inquiries, and ensure exceptional service delivery across all phases of the customer lifecycle following contract execution. This position requires strong analytical capabilities, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Support Channel Partners and the Sales Team by resolving post-deal inquiries and navigating operational challenges.
• Serve as the primary point of contact for brokers and sales representatives regarding enrollment issues, billing inquiries, regulatory complaints, tax exemptions, and early termination scenarios.
• Conduct complex operational and financial analyses to support informed decision-making within the business unit.
• Manage processes such as commission inquiries, enrollment rejections, billing resolutions, and market change communications.
• Act as a trusted advisor to internal and external stakeholders, ensuring adherence to service level agreements.
• Engage in proactive process improvement and cross-functional collaboration.
• Provide consistent communication with leadership on deliverables and status updates.
• Develop reports and dashboards for business performance tracking using tools such as Excel and Power BI.

Required Qualifications

• Education: A High School Diploma/GED or equivalent experience is required.
• Experience: A minimum of 2 years of relevant experience is required.
• Technical Skills: Proficiency with the Microsoft Office Suite is required.

Preferred Qualifications

• A bachelor's degree in Business, Economics, Information Systems, or a related field.
• Experience in business analysis, data management, or process improvement.
• Experience with SQL.
• Knowledge of financial analysis.
• Effective written and verbal communication skills.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation for Disabilities

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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