Client Support Analyst

PMMC; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

PMMC is seeking a Client Support Analyst to manage and optimize private insurance and government contracts, leveraging Excel, Access, and our CPRO system. You will engage with clients, verify contract setups, and drive accuracy across loading and validation processes.

Ideal candidates will be detail-oriented, analytical, and capable of researching reimbursement guidelines from diverse sources. You will collaborate with Account Managers and deliver timely, high-quality contract solutions in a

Qualifications

• Minimum of 2 years of related experience or training in contracts.
• Proficiency in contract loading, validation, and variance analysis.
• Ability to interpret insurance contracts.
• Strong research and analytical skills for data issues.
• Excellent written communication in reports and client interactions.
• Understanding of healthcare reimbursement.
• Proficiency with Windows OS and Microsoft Office (Outlook, Word, Excel, Access).
• Maintain PHI confidentiality per HIPAA.

Responsibilities

• Review and load contract rates and terms into the CPRO system.
• Verify contract setups and document discrepancies.
• Lead renewals and support new implementations.
• Become SME in contract loading and validation.
• Attend meetings and provide on-site training.
• Follow procedures and update production status.
• Research reimbursement methodologies from insurers and government agencies.
• Report defects and enhancements for new contracts.
• Communicate with clients via email and phone.
• Support Account Managers for contract interpretation.

Skills

Contract loading

Contract validation

Variance analysis

Data interpretation

Technical proficiency

Written communication

Healthcare reimbursement

HIPAA compliance

Excel

Access

Tools

Excel

Access

CPRO System

Job description

Reports To: Director of Revenue Cycle Operations

Department: Client Support

About The Team

At PMMC, our mission is to improve the financial performance of healthcare organizations so they can dedicate more resources to patient care. We provide advanced revenue cycle management and SAAS solutions to hospitals, health systems, and physician groups across the country. By helping clients recover revenue, streamline workflows, and strengthen margins, we enable them to better serve their communities.

With today’s evolving healthcare landscape, including changing reimbursement models, price transparency, and population health, the revenue cycle has never been more critical. PMMC is committed to delivering innovative technology and strategic guidance to help providers successfully navigate these challenges.

About The Role

We are seeking a dynamic and tech-savvy Client Support Analyst to join our team. In this role, you will play a crucial part in managing and optimizing private insurance and government contracts. If you're passionate about precision, analytics, and using cutting-edge tools, this is your chance to make an impact in a forward-thinking environment.

Responsibilities:

Contract Review and Analysis

• Dive into the world of contracts, leveraging Microsoft Excel, Microsoft Access, and our contract management system.
• Ensure accuracy and quality by meticulously collecting, reviewing, and loading contract rates and terms into our Contract PRO System (CPRO).
• Verify and validate contract setups, documenting any discrepancies or challenges that may arise.

Contract Expertise

• Take charge of specific client renewals and work as a contract analyst for new implementations.
• Become a subject matter expert in contract loading and validation, supporting project delivery.
• Attending meetings, project calls, and providing on-site client sign-off training.

Procedure Adherence

• Follow departmental procedures diligently, including completion of the Contract Matrix for each contract load.
• Keep track of production and update status information regularly.

Research and Documentation

• Independently research reimbursement methodologies and guidelines from various sources, including insurance companies and government agencies.

Software Enhancement

• Report and document software defects and necessary enhancements for new contract setups.

Client Communication

• Engage with clients to address contract setup queries or issues through email and phone.
• Offer routine assistance to Account Managers, ensuring smooth contract interpretation and validation.

Validation and Accuracy

• Conduct validation for contracts, utilizing advanced accuracy assessment techniques.
• Deliver high-quality work with precision and timeliness.
• Work on implementing contract solutions to reduce variances and document issues impacting accurate contract reimbursement.

Reporting

• Update weekly production units and provide regular updates to the Senior VP - Operations regarding individual contract loads, validations, and signoffs.
• Highlight critical issues or delays that may affect project timelines to the Client Support Supervisor and the PMO Project Leader and Senior VP - Operations.

Compliance

• Adhere to all corporate policies, procedures, and HIPAA policies and requirements.

Qualifications & Requirements

• Minimum of 2 years of related experience and/or training, or an equivalent combination of both
• Proficiency in contract loading, validation, and variance analysis.
• Ability to navigate and interpret insurance contracts
• Strong research and analytical skills to address calculation issues and data-related variances.
• Demonstrate strong written communication skills in reports, business correspondence, internal communication, and client interactions.
• Ability to read, analyze, and interpret issues arising from data, software, or client interactions.
• Possess strong analytical skills and a solid understanding of healthcare reimbursement
• Proficiency with Windows operating systems and Microsoft Office Professional software, including Outlook, Word, Excel, and Access.
• Maintain strict confidentiality of Protected Health Information (PHI) in accordance with HIPAA regulations.

What We Look For

We’re looking for someone with strong attention to detail and analytical skills who can confidently interpret and manage complex healthcare contracts, is comfortable working in Excel and other data tools, and can balance independent research with cross-functional collaboration while delivering accurate data.

Why Join PMMC

PMMC offers a dynamic, growth-focused environment where innovation and teamwork drive success. We are dedicated to innovation, collaboration, and excellence in revenue cycle management. At PMMC, your work drives meaningful results for healthcare systems across the country.

Discover a wealth of benefits at PMMC, ranging from comprehensive healthcare plans to continuous learning opportunities, ensuring your well-being and professional development. Enjoy a supportive work environment that values your contributions with competitive compensation packages, flexible PTO and perks designed to enhance your overall work‑life balance.

Core Values

Join our team at PMMC. We Grow or Die as individuals and as a collective force, Inspiring One Another to reach new heights. We Love to Win, not just for ourselves but for our entire team. We constantly Innovate, finding fresh solutions to complex challenges. We pride ourselves on being Productive & Efficient while always striving to Do the Right Thing in all that we do.

PMMC is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, marital or citizenship status or any other status protected by applicable federal, state, or local law.