Client Delivery Manager

R1 RCM Holdco Inc.; Illinois; Hybrid; USD 65,000 - 117,000; Full time

Job summary

R1 RCM Inc. is seeking a Client Delivery Manager for the RPS Client Delivery Team. This role focuses on delivering quality client experiences, managing relationships across Operations, Client Success, and vendor partners, and coordinating reporting and issue resolution.

The ideal candidate has 4+ years in customer service or client delivery, with experience in healthcare/revenue cycle management. Proficiency in Microsoft Office and advanced Excel skills are required, including PivotTables and

Qualifications

• 4+ years of internal or external customer service experience; experience supporting client delivery, implementation, reporting, or project coordination preferred.
• Healthcare, RCM, AR, denial management, or Patient Financial Services experience preferred.
• Proficiency with Microsoft Office and intermediate Excel skills, including pivot tables, VLOOKUPs, reporting, data validation, and analysis.

Responsibilities

• Build and maintain strong client relationships through proactive communication and timely issue resolution.
• Serve as primary client contact and coordinate with Operations, Client Success, and other teams.
• Create, deliver, and validate standard and ad hoc client-facing reports using Excel, Power BI, and other tools.
• Support implementation project management activities under leadership direction and QA client deliverables.

Skills

Customer service

Client delivery

Project coordination

Data analysis

Excel

Microsoft Office

Education

Bachelor’s degree

Tools

Power BI

PivotTables

VLOOKUP

Job description

Overview The Client Delivery Manager for the RPS Client Delivery Team supports client delivery execution, client relationship management, reporting, and issue resolution to ensure a consistent, high-quality client experience. This role serves as a key point of contact for assigned clients, partnering with Operations, Client Success, vendor management companies, Cloud team members, and other service lines to manage expectations, track action items, support implementation activities, monitor client health, and .

Here’s What You Can Expect Build and maintain strong client relationships through proactive communication, timely issue resolution, and tailored support. Serve as a primary client contact and communication link between clients, Operations, Client Success, vendor management companies, Cloud team members, and other service lines. Manage client meeting schedules, agendas, presentation materials, meeting decks, action items, and follow-through based on project scope agreements. Create, deliver, and validate standard and ad hoc client-facing reports using Excel, Power BI, spreadsheets, pivot tables, graphs, and other data visualization tools. Coordinate with Operations and Client Success to gather SME input, support deck preparation, complete QA, and validate client deliverables. Support implementation project management activities under leadership direction and ensure client commitments are completed. Maintain current client-specific protocol documentation and ensure regular review with the Client Delivery Senior Associate. Monitor client health KPIs, communicate risks to leadership, and as soon as possible. Contribute to internal team initiatives, process improvements, and a positive team culture aligned with company values.

Qualifications Education Level Bachelor’s degree preferred; equivalent experience considered. Experience Level 4+ years of internal or external customer service experience; experience supporting client delivery, implementation, reporting, or project coordination preferred; healthcare, RCM, AR, denial management, or Patient Financial Services experience preferred; proficiency with Microsoft Office and intermediate Excel skills, including pivot tables, VLOOKUPs, reporting, data validation, and analysis. For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levelsOf performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.