Client Success Support Administrator

BUTLER PLUS; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare Plans

401k Matching Plan

Leave options

Flexible PTO

Training & feedback culture

Job summary

Butler Plus is seeking a Support Administrator to serve as the day-to-day operational backbone of the Client Success function. You will be the first point of contact for inbound client and resident communication and ensure service issues are logged, tracked, and resolved through close coordination with Regional Operations.

The role acts as the connective tissue between Client Success and Operations, maintaining accurate records, surfacing service issues quickly, and keeping CRM and Butler Plus

Qualifications

• High school diploma or equivalent.
• Basic employee relations experience.
• Experience delivering high-quality customer service.
• Excellent oral and written communication skills.

Responsibilities

• Handle inbound and outbound calls related to client success — including client and resident inquiries, service questions, and escalation intake.
• Monitor and respond to resident emails in a timely, professional manner, routing issues appropriately when resolution requires Operations or Client Success involvement.
• Manage the Client Success inbox: triage incoming messages, respond directly where appropriate, and elevate or reassign items that require OM, SAM, or Director attention.
• Review daily service IDs to confirm services were completed as scheduled, flagging discrepancies, missed services, or irregularities for follow-up.
• Log and manage tickets in the portal, ensuring accurate categorization, timely updates, and closure documentation for every issue raised.
• Communicate in the centralized Regional HUBs with Operations on service-related matters — including service ID discrepancies, complaints, and other field-level issues — to ensure timely resolution and clear internal visibility.
• Maintain documentation, system data, and tracking accuracy across the CRM and Butler Plus App, including client records, credentialing status, and COI verification.
• Support the onboarding and handoff process by keeping client files current and complete, and by validating that required documentation is filed and up to date.
• Compile inputs for Health Score and pattern reviews (e.g., recurring RADAR flags), surfacing trends to the Onboarding Manager or SAM as needed.
• Additional duties as assigned.

Skills

Customer service

Communication skills

Employee relations experience

Education

High school diploma

Job description

Butler Plus is seeking a Support Administrator to serve as the day-to-day operational backbone of the Client Success function. You will be the first point of contact for inbound client and resident communication and ensure service issues are logged, tracked, and resolved through close coordination with Regional Operations.

The role acts as the connective tissue between Client Success and Operations, maintaining accurate records, surfacing service issues quickly, and keeping CRM and Butler Plus