Support AdminFT

BUTLER PLUS; Jacksonville (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare Plans

401k Matching Plan

Leave options

Flexible PTO

Training & feedback culture

Job summary

Butler Plus is seeking a Support Administrator to serve as the day-to-day operational backbone of the Client Success function. You will be the first point of contact for inbound client and resident communication and ensure service issues are logged, tracked, and resolved through close coordination with Regional Operations.

The role acts as the connective tissue between Client Success and Operations, maintaining accurate records, surfacing service issues quickly, and keeping CRM and Butler Plus

Qualifications

• High school diploma or equivalent.
• Basic employee relations experience.
• Experience delivering high-quality customer service.
• Excellent oral and written communication skills.

Responsibilities

• Handle inbound and outbound calls related to client success — including client and resident inquiries, service questions, and escalation intake.
• Monitor and respond to resident emails in a timely, professional manner, routing issues appropriately when resolution requires Operations or Client Success involvement.
• Manage the Client Success inbox: triage incoming messages, respond directly where appropriate, and elevate or reassign items that require OM, SAM, or Director attention.
• Review daily service IDs to confirm services were completed as scheduled, flagging discrepancies, missed services, or irregularities for follow-up.
• Log and manage tickets in the portal, ensuring accurate categorization, timely updates, and closure documentation for every issue raised.
• Communicate in the centralized Regional HUBs with Operations on service-related matters — including service ID discrepancies, complaints, and other field-level issues — to ensure timely resolution and clear internal visibility.
• Maintain documentation, system data, and tracking accuracy across the CRM and Butler Plus App, including client records, credentialing status, and COI verification.
• Support the onboarding and handoff process by keeping client files current and complete, and by validating that required documentation is filed and up to date.
• Compile inputs for Health Score and pattern reviews (e.g., recurring RADAR flags), surfacing trends to the Onboarding Manager or SAM as needed.
• Additional duties as assigned.

Skills

Customer service

Communication skills

Employee relations experience

Education

High school diploma

Job description

Who We Are:

Butler Plus is a leading provider of doorstep trash, pest control, porter services, bulk and junk removal, sustainability solutions, and pressure washing for multifamily communities across the country. We currently service more than 350,000 units across 1,200+ communities nationwide and are known for delivering reliable service, strong operational support, and an elevated experience for both residents and property teams.

Butler Plus has been featured in The Wall Street Journal, TIME Magazine, and on CNBC. We take pride in hiring professional team members who make a difference every day and in fostering a culture built around our five Core Values: Figure It Out, Champion of Change, Do the Right Thing, Never "Not My Job," and Expect Excellence.

Who You Are:

The Support Administrator (SA) is responsible for the day-to-day operational and communication backbone of the Client Success function, supporting clients and residents throughout the service lifecycle. This role serves as the first point of contact for inbound client and resident communication, and ensures that service issues are logged, tracked, and resolved through close coordination with Regional Operations.

The Support Admin acts as the connective tissue between Client Success and Operations — maintaining accurate records, surfacing service issues quickly, and keeping documentation and systems current so that Onboarding Managers, SAMs, and Directors can trust the data behind every client relationship

*Can be located in FL or TX

Essential Duties and Responsibilities:

• Handle inbound and outbound calls related to client success — including client and resident inquiries, service questions, and escalation intake.
• Monitor and respond to resident emails in a timely, professional manner, routing issues appropriately when resolution requires Operations or Client Success involvement.
• Manage the Client Success inbox: triage incoming messages, respond directly where appropriate, and elevate or reassign items that require OM, SAM, or Director attention.
• Review daily service IDs to confirm services were completed as scheduled, flagging discrepancies, missed services, or irregularities for follow-up.
• Log and manage tickets in the portal, ensuring accurate categorization, timely updates, and closure documentation for every issue raised.
• Communicate in the centralized Regional HUBs with Operations on service-related matters — including service ID discrepancies, complaints, and other field-level issues — to ensure timely resolution and clear internal visibility.
• Maintain documentation, system data, and tracking accuracy across the CRM and Butler Plus App, including client records, credentialing status, and COI verification.
• Support the onboarding and handoff process by keeping client files current and complete, and by validating that required documentation is filed and up to date.
• Compile inputs for Health Score and pattern reviews (e.g., recurring RADAR flags), surfacing trends to the Onboarding Manager or SAM as needed.
• Additional duties as assigned.

Schedule & Hours:

• 5 days per week - Monday - Friday
• 8am - 5pm

Position Requirements:

• High school diploma or equivalent required.
• Basic employee relations experience.
• Prior experience in delivering high-quality customer service, ensuring client satisfaction and retention.
• Excellent oral and written communication skills, with the ability to articulate ideas clearly and effectively.

Benefits, Perks, and Culture:

• Competitive base salary
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan, after 90 days of employment
• Maternity, Paternal, and Additional Leave Options
• Flexible Personal Time Off (PTO)
• Fun and collaborative work environment with training and a feedback-rich culture.

Offer of employment is contingent upon the candidate successfully passing a preemployment criminal background check and clean driving history.