Client Success Specialist

ataraxis-ai; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Ataraxis AI is seeking a customer support specialist to serve clinicians, labs, hospitals, patients, and internal teams with prompt, professional responses via phone, email or web.

You will assist with tests, services, billing and order status, ensuring accurate information while delivering empathetic support and precise documentation. This role emphasizes collaboration to resolve data gaps and improve processes.

Qualifications

• Bachelor’s degree preferred or equivalent mix of education and experience.
• 1–2+ years of client-facing or customer support experience in diagnostics, biotech, or healthcare.
• Proficient in Salesforce, Microsoft Office, and CRM systems.
• Excellent written and verbal communication, able to tailor messaging for physicians, patients, and internal teams.
• Strong organizational and time management, able to prioritize multiple tasks in a fast-paced environment.
• Demonstrated problem-solving skills with sound judgment and attention to detail.
• Works effectively in cross-functional teams under pressure.
• Flexible and adaptable to changing priorities.

Responsibilities

• Serve as the primary contact for physicians, labs, hospitals, patients, and internal teams, responding promptly and professionally to inquiries via phone, email, or web.
• Deliver an excellent customer experience by addressing questions about tests, services, billing, and order status with empathy and clarity.
• Collaborate with Sales and clients to resolve missing or incomplete data, ensuring smooth ordering and timely test results.
• Maintain detailed and accurate documentation of all communications, actions, and follow-ups.
• Research and resolve escalated issues, identify root causes, and communicate outcomes clearly to customers and stakeholders.
• Stay knowledgeable about Ataraxis oncology tests, including sample requirements and workflows.
• Support process improvements and special projects to enhance efficiency and customer satisfaction.

Skills

Customer support

Communication

CRM systems

Data management

Cross-functional collaboration

Education

Bachelor’s degree preferred

Tools

Salesforce

Microsoft Office

Job description

About Ataraxis AI

Ataraxis is a clinical AI research lab working at the intersection of multi-modal AI and precision medicine. Our goal is to make disease predictable. To accomplish this, we develop new AI methods that predict patient outcomes and treatment response, and build clinical tools to assist physicians in selecting the most optimal treatments for their patients.

Our AI research lab discovers and develops methods to recognize patterns and predict outcomes across complex, multi-modal clinical data. This spans our causality (Ataraxis™ Tau), foundation model (Falcon and Kestrel for digital pathology), and survival analysis research.

Our first clinical products, such as Ataraxis™ Breast for breast cancer, already help patients get the most appropriate treatment across the best academic institutions and community clinics worldwide.

At Ataraxis, you will have a unique opportunity to shape not only the future of our company, but also the future of healthcare. You will join an exceptional team at the forefront of clinical AI research and deployment. Our advisors include AI pioneers such as our founding advisor, Yann LeCun, and distinguished oncologists from top cancer research institutions, all united by the mission to redefine precision medicine.

Ataraxis has raised over $24 million in funding, including a $20 million Series A led by top venture capital funds such as Thiel Capital/Founders Fund (OpenAI, SpaceX, Palantir), Obvious Ventures (AMI Labs, Inceptive, Radical Numerics, Recursion), and AIX Ventures (Hugging Face, Perplexity).

We are an company with a flat organizational structure, where every team member is empowered to actively contribute. Leadership roles are earned by those who demonstrate initiative and consistently deliver exceptional results. Strong work ethic and the ability to prioritize ruthlessly are essential.

Responsibilities

• Serve as the primary contact for physicians, labs, hospitals, patients, and internal teams, responding promptly and professionally to all inquiries via phone, email, or web.




• Deliver an excellent customer experience by addressing questions about tests, services, billing, and order status with empathy, accuracy, and clear communication.




• Collaborate with Sales and clients to resolve missing or incomplete data, ensuring smooth ordering process and and timely delivery of test results.




• Maintain detailed and accurate documentation of all communications, actions, and follow-ups.




• Research and resolve escalated issues, identify root causes, and communicate outcomes clearly to both customers and internal stakeholders.




• Stay knowledgeable about Ataraxis oncology tests, including sample requirements, workflows, and documentation needs.




• Support process improvements and special projects that enhance efficiency, quality, or customer satisfaction.

Qualifications

• Bachelor’s degree preferred, or an equivalent mix of education and hands-on experience.




• 1-2+ years of client-facing or customer support experience, ideally within diagnostics, biotech, or healthcare.




• Proficient in Salesforce, Microsoft Office, and general data management or CRM systems.




• Excellent written and verbal communication skills, with the ability to tailor messaging for physicians, patients, and internal teams.




• Strong organizational and time management abilities; able to prioritize multiple tasks in a fast-paced environment.




• Demonstrated problem-solving skills with sound judgment and attention to detail.




• Works effectively in cross-functional teams, maintaining professionalism and a positive attitude under pressure.




• Flexible and adaptable to changing business priorities and operational demands.