Client Success & Services Associate

Talentify; Indianapolis (IN, SC); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

4 weeks PTO

9 paid holidays

Tuition Reimbursement

401K with match

Basic Life Insurance

Long-Term Disability

Job summary

Selerix is seeking a Client Services Specialist to support the Shared Services function by executing routine tasks that ensure a seamless client experience across the platform.

This role is the primary entry point into the Selerix Client Success organization, helping you develop platform familiarity and operational discipline for growth over time.

Team collaboration spans System Configuration analysts, Client Success Managers, and Data Services specialists to maintain quality and efficiency.

Qualifications

• 0-2 years of professional experience in an administrative, operations, or data entry role.
• Experience in a structured process environment with defined procedures and quality standards.
• Experience with ticketing or project management systems a plus but not required.
• Ability to learn new platforms and follow documented processes.

Responsibilities

• Complete assigned Shared Services tasks accurately and within defined SLA by following documented processes step by step.
• Identify and communicate ticket ambiguity before starting work, asking clear questions to resolve scope uncertainty.
• Escalate tasks outside defined Shared Services scope promptly with sufficient context.
• Document completed work to support quality review and provide a clear record of actions taken.
• Follow defined processes without shortcuts; flag process documentation gaps when mismatches occur.
• Build familiarity with the Selerix platform across task types for broader knowledge.
• Participate in training for new task types and share learnings with teammates.

Skills

Attention to detail

Written communication

Follow multi-step processes

Learn new platforms quickly

Education

Associates or Bachelor's degree preferred

Tools

Monday.com

Jira

Zendesk

Job description

Selerix is seeking a Client Services Specialist to support the Shared Services function by executing routine tasks that ensure a seamless client experience across the platform.

This role is the primary entry point into the Selerix Client Success organization, helping you develop platform familiarity and operational discipline for growth over time.

Team collaboration spans System Configuration analysts, Client Success Managers, and Data Services specialists to maintain quality and efficiency.