Client Services Specialist

Talentify; Indianapolis (IN, SC); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

4 weeks PTO

9 paid holidays

Tuition Reimbursement

401K with match

Basic Life Insurance

Long-Term Disability

Job summary

Selerix is seeking a Client Services Specialist to support the Shared Services function by executing routine tasks that ensure a seamless client experience across the platform.

This role is the primary entry point into the Selerix Client Success organization, helping you develop platform familiarity and operational discipline for growth over time.

Team collaboration spans System Configuration analysts, Client Success Managers, and Data Services specialists to maintain quality and efficiency.

Qualifications

• 0-2 years of professional experience in an administrative, operations, or data entry role.
• Experience in a structured process environment with defined procedures and quality standards.
• Experience with ticketing or project management systems a plus but not required.
• Ability to learn new platforms and follow documented processes.

Responsibilities

• Complete assigned Shared Services tasks accurately and within defined SLA by following documented processes step by step.
• Identify and communicate ticket ambiguity before starting work, asking clear questions to resolve scope uncertainty.
• Escalate tasks outside defined Shared Services scope promptly with sufficient context.
• Document completed work to support quality review and provide a clear record of actions taken.
• Follow defined processes without shortcuts; flag process documentation gaps when mismatches occur.
• Build familiarity with the Selerix platform across task types for broader knowledge.
• Participate in training for new task types and share learnings with teammates.

Skills

Attention to detail

Written communication

Follow multi-step processes

Learn new platforms quickly

Education

Associates or Bachelor's degree preferred

Tools

Monday.com

Jira

Zendesk

Job description

Job Title: Client Services Specialist

Department: Shared Services

Reports To: Shared Services Manager

Location: Any Selerix location

Job Summary

The Client Services Specialist is the foundational role in the Shared Services function - responsible for executing routine, well-defined tasks that support the delivery of a seamless client experience across Selerix. This role exists to create capacity for System Configuration analysts, Client Success Managers, Data Services specialists, and others to focus on work that requires their deeper expertise.

This role is the primary entry point into the Selerix Client Success organization. Team members who excel here develop broad platform familiarity and operational discipline that prepares them to move into specialized roles across the organization over time.

Key Responsibilities

• Complete assigned Shared Services tasks accurately and within defined SLA by following documented processes step by step, ensuring the submitting team can depend on consistent, error-free output.
• Identify and communicate ticket ambiguity before starting work, asking clear, specific questions that resolve scope uncertainty without requiring back-and-forth escalation.
• Escalate tasks that fall outside defined Shared Services scope promptly and with sufficient context, so the submitting team can redirect efficiently without delay.
• Document completed work in a way that supports quality review, providing a clear record of what was done and flagging anything that appeared inconsistent or unclear in the source material.
• Follow defined processes without shortcuts or improvisation, flagging process documentation gaps when a step doesn't match actual system behavior.
• Build working familiarity with the Selerix platform across assigned task types, developing broad knowledge that prepares team members for specialized roles over time.
• Participate in training for new task types as they transfer into Shared Services scope.
• Share learnings about task types, platform behavior, and common errors with teammates.

Qualifications

• 0-2 years of professional experience in an administrative, operations, or data entry role.
• Experience working in a structured process environment with defined procedures and quality standards preferred.
• Experience with benefits administration platforms or HR technology a plus but not required.
• Strong attention to detail, with the ability to follow multi-step processes accurately and catch errors in source material.
• Clear written communication and the ability to ask specific, useful questions when information is incomplete.
• Comfort with technology and the ability to learn new platforms and systems quickly.
• Familiarity with ticketing or project management systems (Monday.com, Jira, Zendesk, or similar) a plus.
• Prior experience in a call center, shared services, or business process outsourcing environment a plus.
• Associate's or bachelor's degree preferred, or equivalent professional experience.

Must be eligible for US employment

We offer the following benefits:

• Medical, Dental and Vision insurance
• 4 weeks paid time off (PTO)
• 9 paid holidays
• Tuition Reimbursement
• 401K (with match)
• Basic Life
• Long-Term Disability