Client Success & Retention Specialist

Job Duck LLC; United States; Remote; USD 12,000 - 13,000; Full time

Job summary

Job Duck LLC is hiring a Client Success Specialist in the United States. You will strengthen client relationships, reduce churn, and drive engagement with current and former clients, unretained leads, and referral sources.

You will manage calendars, handle high volumes of client calls, and document interactions in the CRM while maintaining a professional, empathetic approach to every contact.

Qualifications

• Location: California, PST time zone requirements.
• Experience in customer service or client relations is required.
• Previous experience working in a law firm is preferred.
• Strong written and verbal English communication is essential.

Responsibilities

• Conduct routine check-in calls with current clients.
• Manage and gatekeep attorney calendars by scheduling client appointments.
• Return voicemail calls from current clients.
• Identify recurring client needs and report trends to leadership.
• Proactively contact clients to schedule appointments and follow up.

Skills

Client relationship management

Communication skills

Active listening

Empathy

High volume call handling

CRM documentation

Scheduling and calendar management

Problem solving

Job description

Job Duck LLC is hiring a Client Success Specialist in the United States. You will strengthen client relationships, reduce churn, and drive engagement with current and former clients, unretained leads, and referral sources.

You will manage calendars, handle high volumes of client calls, and document interactions in the CRM while maintaining a professional, empathetic approach to every contact.