Client Success Representative

Socket.dev; Spokane (WA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Training and internal promotion

Community and team events

Job summary

R&R Heating & Air Conditioning in Spokane, WA is seeking a motivated Customer Service Representative to join our dispatch team and technicians, delivering exceptional service with a people-first approach. You will handle inbound calls, schedule service appointments, collect customer data, and document information in ServiceTitan, supporting dispatch and field crews to ensure smooth operations.

We offer a supportive, family-like culture with comprehensive benefits, paid time off, and

Qualifications

• Strong communication with customers and internal teams.
• High attention to detail and accuracy in data entry.
• Ability to multitask and stay positive during shifts.
• Proficiency with complex software interfaces and CRM systems.

Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting inquiries into scheduled jobs.
• Gather customer data including contact details and service needs.
• Input accurate information into company software or CRM systems.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Route urgent calls to dispatchers or appropriate team members.
• Document and update all job information in ServiceTitan.
• Support dispatch and field teams to ensure smooth workflow and job completion

Skills

Excellent communication

Strong organizational skills

Attention to detail

Multitasking

CRM software proficiency

Tools

ServiceTitan

Job description

We believe the best work happens when people feel supported and valued. In this role, you’ll join a team that prioritizes 'people first' in every decision we make. You’ll be working hand in hand with our dispatch team and technicians to provide exceptional customer service, backed by a management team, and owner, who are genuinely invested in your success. Our team is dedicated and driven, but we always make space for community; our monthly summer BBQs are a favorite tradition where the entire crew gathers to relax and recharge. If you're looking for a supportive, close-knit crew, you’ll fit right in here.

About Us

R&R Heating & Air Conditioning is a local family business and one of the largest HVAC companies in the Inland Northwest. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Book service appointments by converting inquiries into scheduled jobs.
• Gather customer data including contact details and service needs.
• Input accurate information into company software or CRM systems.
• Respond to inquiries regarding services, pricing, and scheduling availability.
• Route urgent calls to dispatchers or appropriate team members.
• Accurately document and update all job information in ServiceTitan
• Support dispatch and field teams to ensure smooth workflow and job completion

Qualifications

• Strong organizational and multitasking skills
• Excellent communication skills (both with customers and internal teams)
• High attention to detail and accuracy
• Strong multitasking skills with the ability to stay focused and positive throughout challenging shifts
• Proficient with complex software interfaces

Additional Skills (Preferred but Not Required)

• Experience call taking for a service based company
• Familiarity with Service Titan or similar software
• Basic understanding of HVAC plumbing and electrical systems
• Experience dispatching

What We Offer

• Clear career path and advancement opportunities
• Competitive Pay
• CEU and License reimbursement
• Paid time off and holidays
• Health, dental, and vision insurance
• Kayaks and paddleboards available for employee use
• Employer Paid Life Insurance with EAP
• Seasonal Event Tickets
• 401(k) with company match
• A team-focused culture that values safety, accountability, and growth

Join the team that builds more than just HVAC systems-we build careers.