Client Success Partner II - Executive Relations

Truckstop.com; Boise (ID); On-site; USD 55,000 - 65,000; Full time

Job summary

Truckstop.com is seeking a Client Relationship Manager II to serve as the front-line ambassador for clients in Boise. You will focus on building strong relationships, identifying root causes of recurring issues, and collaborating with cross-functional teams to improve products and services.

You will work directly with company executives and their finance departments, onboard new clients, and help derive insights from client data to drive better outcomes for clients and the business.

Qualifications

• High school diploma or equivalent, bachelor’s degree preferred.
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment.
• A minimum of two or more years of experience in a similar role is preferred.

Responsibilities

• Client communication via email and chat, Positive, proactive and open communications with customers using established channels.
• Provide information to customers by verifying their request; answering questions; and aiding assistance. Responding to moderately complex client queries
• Find a satisfactory solution to a given problem using standard operating procedures.
• Resolve basic product or service problems by clarifying the customer's concerns and determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution.
• Onboard new clients providing excellent customer service and making them feel welcome.
• Collaborate with the product team to improve client experience and automation opportunities.
• Build and nurture relationships with diverse clients, understanding their unique needs and contributing to their success.
• Learning to work with client data to derive insights, using data to proactively address potential issues and drive better outcomes for our clients and the business.
• Document account information to track daily/monthly trends.

Skills

Strong communication skills

Customer service orientation

Problem solving

Multi-tasking

Detail-oriented

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Truckstop.com is seeking a Client Relationship Manager II to serve as the front-line ambassador for clients in Boise. You will focus on building strong relationships, identifying root causes of recurring issues, and collaborating with cross-functional teams to improve products and services.

You will work directly with company executives and their finance departments, onboard new clients, and help derive insights from client data to drive better outcomes for clients and the business.