Client Success Partner – Corporate Banking

JPMorgan Chase & Co.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Client Service Associate in Charlotte to manage client relationships and support Treasury and cash management solutions. You will partner with Technology and Business teams to implement new technology and improve operating platform resilience.

You will build strong relationships with executives, drive process improvements, and contribute to deal teams for new products and services, while delivering exceptional client service in a dynamic banking environment.

Qualifications

• Minimum of 3 years of client-facing work experience in a financial services environment.
• Demonstrated experience in managing client relationships and applying innovative techniques for process improvement.
• Proven ability to establish and maintain productive relationships with internal stakeholders.

Responsibilities

• Develop and maintain long-term client relationships to ensure satisfaction and retention, addressing issues and conducting annual reviews to identify risks and recommend solutions.
• Enhance the efficiency and resilience of the operating platform through innovative techniques, contributing to continuous service improvement.
• Establish productive relationships with internal stakeholders, using persuasion skills to achieve mutually beneficial outcomes.
• Collaborate with Technology and Business teams to implement new technology, leveraging data and tech literacy.
• Engage in project management activities, including planning, execution, and addressing concerns with sponsors and impacted parties.
• Solicit client input and feedback to determine service improvements, discuss trends/issues with internal partners, and influence product recommendations.
• Identify opportunities for digital tools to offer successful self-service solutions and participate in deal team meetings for new products and services.

Skills

Client relationships

Financial services

Data literacy

Communication

Presentations

Negotiation

Project coordination

Job description

JPMorganChase is seeking a Client Service Associate in Charlotte to manage client relationships and support Treasury and cash management solutions. You will partner with Technology and Business teams to implement new technology and improve operating platform resilience.

You will build strong relationships with executives, drive process improvements, and contribute to deal teams for new products and services, while delivering exceptional client service in a dynamic banking environment.