Client Success Partner

Fooda; Indianapolis (IN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and stock options

Health, dental and vision insurance

401k with company match

Paid maternity and parental leave

Flexible spending accounts

Company-issued laptop

Daily subsidized lunch

Job summary

Fooda, located in Indianapolis, IN, is seeking a Client Success Partner to oversee Fooda’s restaurant network in the Indiana market. You will be the day-to-day contact for clients, build trusted relationships, and drive program success for employees and partners.

You will plan and lead Quarterly Business Reviews, monitor health metrics, and implement tailored retention strategies. Collaboration with Product, Operations, and Support is essential to ensure a seamless client experience and protect

Qualifications

• 4–6 years of account management experience.
• Strong communication and relationship-building abilities.
• Organized and detail-oriented in managing multiple accounts.
• Comfortable with technology and fast-paced environments.

Responsibilities

• Serve as the day-to-day contact for an assigned book of business with clients at multiple levels.
• Proactively communicate to ensure program goals are met and address concerns.
• Plan and lead Quarterly Business Reviews; monitor account health and mitigate risks.
• Develop retention strategies to reduce churn and protect recurring revenue.
• Identify upsell/cross-sell opportunities and coordinate with internal teams.
• Advocate for client needs with Product, Operations, and Support teams.
• Collaborate with Fooda teams to ensure a seamless client experience.

Skills

Account management

Communication skills

Team player

Organized

Detail-oriented

Tech savvy

Job description

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 1,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by different restaurants that come onsite and serve fresh lunch from their chef’s unique menus.Now with over 30 million meals sold, Fooda operates in over 20 major US cities with plans for continued expansion. Eight out of ten employees believe Fooda is one of their company’s top perks.

Position Overview:

As an Client Success Partner, you will oversee Fooda’s restaurant network in the Indiana market. Your role will be pivotal in ensuring that Fooda’s restaurant partners are high-quality, reliable, and go above and beyond to service our clients and their employees.

What You\'ll Be Doing:

Client Relationship Management

• Serve as the day-to-day contact for an assigned book of business, building deep, trusted relationships at multiple levels within each client organization.
• Proactively communicate with clients to ensure the program is meeting and exceeding defined expectations, address concerns, and align on shared goals.
• Plan, prepare, and lead regular Quarterly Business Reviews (QBRs). Monitor account health indicators and proactively identify at-risk accounts before issues escalates.
• Develop and execute tailored retention strategies to reduce churn and protect recurring revenue.
• Identify upsell and cross-sell opportunities within existing accounts and work with internal teams to pursue them.
• Act as the voice of the client internally, advocating for client needs with Product, Operations, and Support teams.
• Collaborate with other teams at Fooda to ensure a seamless client experience.

Who You Are:

• You are first and foremost a team player, working towards the shared goals of the organization.
• You have at least 4-6 years of relevant account management experience.
• You are organized and care about getting the details right.
• Type-A personality is a plus! You have strong communication skills and are comfortable giving direction. You are optimistic in the face of problems and know that you\'re capable of finding solutions.
• You are savvy with technology and will be comfortable in a fast-paced startup.
• You can lift and carry up to 40 lbs. and stand for up to two hours.
• Experience working with restauranteurs preferred, but not necessary.

What We\'ll Hook You Up With:

• Competitive market salary and stock options based on experience
• Comprehensive health, dental and vision insurance plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Company-issued laptop
• Daily subsidized lunch program (ours!)
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No recruiters please.

The salary range for this role is between $60,000-$70,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.