Client Success Ops for New Product Launch

Versana; Raleigh (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Versana in Raleigh, North Carolina is seeking a Client Success Operations Associate to partner closely with Product and Go-To-Market (GTM) teams. This role involves driving execution across product demonstrations, client onboarding, and maintaining quality documentation for a new product launch.

The ideal candidate has 3 to 5 years in the Syndicated Lending market, with strong communication and problem-solving skills. They will collaborate with various teams to engage clients and ensure successful adoption of Versana’s solutions.

Qualifications

• 3 to 5 years of experience in the Syndicated Lending market.
• Strong problem-solving and analytical skills.
• Excellent communication and presentation skills.
• Detailed knowledge of process planning.

Responsibilities

• Drive client participation and engagement for product launch.
• Collaborate with teams to deliver a go-to-market (GTM) plan.
• Develop and implement the ideal customer journey.
• Provide direct client training for technology adoption.
• Coordinate efforts for onboarding and product demonstrations.

Skills

Experience in Syndicated Lending

Customer success in start-ups

Problem solving

Communication skills

Process planning

Customer-facing experience

Knowledge of CRM platforms

Understanding of financial products

Job description

Versana in Raleigh, North Carolina is seeking a Client Success Operations Associate to partner closely with Product and Go-To-Market (GTM) teams. This role involves driving execution across product demonstrations, client onboarding, and maintaining quality documentation for a new product launch.

The ideal candidate has 3 to 5 years in the Syndicated Lending market, with strong communication and problem-solving skills. They will collaborate with various teams to engage clients and ensure successful adoption of Versana’s solutions.