Client Success Onboarding Lead — Digital Ads

JL Marketing Inc; California (MO); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Base salary $70-75k DOE

Health benefits funded by company

Generous PTO

Professional growth opportunities

Hybrid work flexibility

Exciting clients and brands

Job summary

JL Marketing is seeking an Onboarding Specialist to be the first point of contact for new clients, guiding kickoff to campaign launch across Meta, Google, and TikTok. You will set up accounts, collect assets, and coordinate with teams to ensure a smooth handoff.

This role blends project management with client-facing duties in a fast-paced, hybrid environment. Your responsibilities include troubleshooting access and integrations, maintaining documentation in ClickUp and HubSpot, and communicating

Qualifications

• 2+ years experience in client onboarding or a client-facing role at a digital marketing agency.
• Hands-on working knowledge of Meta Ads Manager, Google Ads, and TikTok Ads Manager.
• 1+ year experience in Paid Media within Meta, Google Ads and TikTok.
• Excellent verbal and written communication; able to lead client-facing calls.
• Highly organized and detail-oriented; manages multiple onboardings.
• Proficient with project management and CRM tools (ClickUp and HubSpot preferred).
• Bachelor's degree in Marketing, Business, Communications, or related field.

Responsibilities

• Serve as the primary point of contact for new clients throughout onboarding.
• Lead onboarding kickoff calls to explain timelines and expectations.
• Collect and organize assets, access, brand guidelines, tracking pixels, and billing info.
• Set up and configure new client accounts across Meta, Google, and TikTok Ads Manager.
• Coordinate with production, media buying, and account management teams for seamless handoff.
• Troubleshoot platform access, permissions, and integrations (pixels, tracking, business manager).
• Maintain onboarding documentation, checklists, and status updates in ClickUp and HubSpot.
• Proactively communicate timelines, delays, and next steps to clients and stakeholders.
• Identify onboarding bottlenecks and continuously improve onboarding materials.
• Ensure onboarding activities comply with platform policies and privacy requirements.

Skills

Client onboarding

Account management

Paid media

Verbal communication

Organizational skills

CRM tools

Proactive problem solving

Education

Bachelor's degree in Marketing or related field

Tools

Meta Ads Manager

Google Ads

TikTok Ads Manager

ClickUp

HubSpot

Job description

JL Marketing is seeking an Onboarding Specialist to be the first point of contact for new clients, guiding kickoff to campaign launch across Meta, Google, and TikTok. You will set up accounts, collect assets, and coordinate with teams to ensure a smooth handoff.

This role blends project management with client-facing duties in a fast-paced, hybrid environment. Your responsibilities include troubleshooting access and integrations, maintaining documentation in ClickUp and HubSpot, and communicating