Client Success Manager (Small-Market)

Bazeta; Northern (KY); Remote; USD 70,000 - 110,000; Full time

Job summary

Garner Health is seeking a Client Success Manager for a remote, high-velocity small-market book of business. You will own day-to-day client and broker relationships, drive engagement and satisfaction, and proactively identify risks and opportunities across the portfolio.

You will collaborate with cross-functional teams, produce client reports, and lead meetings with stakeholders, with travel up to 20% to client sites or HQ as needed.

Qualifications

• 3+ years of experience managing a large, high-performing B2B book of business, preferably in healthcare or benefits.

Responsibilities

• Own and manage small-market client and broker relationships (50–75 accounts) to ensure high-quality client experience.
• Deliver exceptional client experience by executing key workflows and monitoring account health.
• Track and analyze client success KPIs and translate insights into action plans.
• Develop and execute engagement plans aligned to client goals and timely delivery of initiatives.
• Collaborate cross-functionally to meet client needs and achieve engagement goals.
• Lead client meetings and deliver education, insights, and actionable recommendations.

Job description

# Client Success Manager (Small-Market)United States1 day agoID 2255329Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: Garner HealthLevel: Director## DescriptionWhat you’ll be part of Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster. The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can. About the role: We are seeking an exceptional Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (small-market). The Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume small-market book of business (250 lives and below). As the primary owner of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio. By combining strong relationship management with disciplined execution and cross-functional partnership, this role directly impacts client success and long-term retention. Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. What you will do: • Own and manage small-market client and broker relationships across a high-volume book of business (50–75 accounts), ensuring a consistently high-quality client experience. • Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks. • Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention. • Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs. • Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables. • Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals. • Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations. • Represent the company in virtual and in-person client-facing sessions (up to 20% travel). Develop and deliver high-quality client reports, presentations, and educational sessions. The ideal candidate has: • 3+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry. • Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments. • Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail. • Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI. • Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment. • Possesses a proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams. • A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback. This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. What you’ll get here You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission. At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose. Compensation Transparency:...