Client Success Manager | Kahului, HI

Array; Kahului (HI); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Job summary

LevelUp HR is seeking a Client Success Manager to join a growing team and serve as the primary contact for PEO clients, ensuring top-tier service across payroll, benefits, compliance, and HR support. This role blends relationship management with operational oversight and strategic guidance to help clients thrive.

You’ll be part of a high-impact team that values proactive problem-solving, continuous improvement, and client success.

Qualifications

• 2 years of experience in HR services, client account management, or PEO operations preferred.
• Strong understanding of labor laws, payroll processes, and benefits administration is a plus.
• Exceptional communication, relationship-building, and client service skills.
• Proven problem-solving and analytical abilities with a focus on process improvement.
• Experience with HRIS/payroll systems and Microsoft Office Suite is beneficial.

Responsibilities

• Serve as a trusted advisor for assigned client accounts, building strong relationships.
• Oversee delivery of PEO services including payroll, benefits administration, HR support, and compliance.
• Escalate client issues and manage prompt resolutions.
• Conduct regular client check-ins to review service performance and identify improvements.
• Collaborate with Payroll, Benefits, Compliance, and HRIS teams to deliver integrated solutions.
• Educate clients on HR and payroll platforms to maximize adoption.
• Monitor client KPIs and prepare reports on service quality and retention.
• Stay current on labor laws and manage audits and compliance efforts.
• Develop and maintain SOPs for onboarding and service delivery.
• Identify opportunities to expand client use and support renewals.
• Provide guidance on HR best practices and workforce risk management.
• Travel to client sites for relationship building and training (~10%).

Skills

Client relationship management

Communication skills

Problem solving

HRIS/payroll systems

HR certifications

Tools

Microsoft Office Suite

HRIS

Job description

Position: Client Success Manager
Location: Kahului, HI
Pay: $75k to $80k/year
Type: Full-time

LevelUp HR is seeking a Client Success Manager to join a growing team!

About LevelUp HR

LevelUp HR is a full-service PEO specializing in high-risk industries such as construction, healthcare, transportation, and hospitality. We deliver white-glove, on-site support and proactive compliance strategies that help small and mid-sized businesses navigate complex HR challenges with confidence. Our mission is to redefine HR solutions through exceptional service, deep industry expertise, and scalable technology.

About The Role

As a Client Success Manager, you will be the primary point of contact for our PEO clients, ensuring they receive outstanding service across payroll, benefits, compliance, and HR support. This role blends relationship management, operational oversight, and strategic guidance to help clients thrive. You’ll be part of a high-impact team that values proactive problem-solving, continuous improvement, and client success.

What You’ll Do

• Serve as a trusted advisor for assigned local and national client accounts, building strong, long-term relationships.
• Oversee delivery of PEO services including payroll, benefits administration, HR support, and compliance.
• Act as the escalation point for client issues, ensuring prompt and professional resolution.
• Conduct regular client check-ins to review service performance, identify improvement opportunities, and ensure satisfaction.
• Collaborate cross-functionally with internal teams (Payroll, Benefits, Compliance, HRIS) to deliver integrated solutions.
• Educate clients on our HR and payroll platforms to maximize adoption and usage.
• Monitor client KPIs and prepare reports to track service quality, retention, and engagement.
• Stay current on labor laws and regulations; manage audits and implement proactive compliance strategies.
• Develop and maintain standard operating procedures (SOPs) for client onboarding and service delivery.
• Identify opportunities to expand client use of LevelUp HR services and partner with sales on renewals or new solutions.
• Provide guidance on HR best practices, workforce management, and risk mitigation.
• Travel occasionally to client sites for relationship building, training, and strategic meetings (approx. 10%).

What You Bring

• 2 years of experience in HR services, client account management, or PEO operations are optimal but not required.
• Strong understanding of labor laws, payroll processes, and benefits administration a plus.
• Exceptional communication, relationship-building, and client service skills.
• Proven problem-solving and analytical abilities with a focus on process improvement.
• Proficiency in HRIS/payroll systems and Microsoft Office Suite.
• HR certifications (e.g., PHR, SHRM-CP) are a plus.
• Experience in high-risk industries (e.g., construction, healthcare, transportation) is highly valued.

Why You’ll Love Working Here

• Comprehensive benefits: Health, dental, vision, 401(k), PTO, and more
• Professional development opportunities and clear career growth paths
• A collaborative, people-first culture that values innovation and impact
• Work from our Maui or Oahu office with hybrid flexibility and occasional travel

LevelUp HR is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Aff… employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.