Client Success Manager, Houston, Texas (Hybrid)

Healthconnect Texas; Houston, Northern (TX, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Company-Paid Short-Term and Long-Term 

Disability Insurance (Company-Paid)

Generous Paid Time Off

Annual Performance Bonus Eligibility

Discretionary Profit-Sharing

Collaborative Culture with Executive

Job summary

Healthconnect Texas seeks an experienced Client Success Manager to manage client relationships and support ongoing use of our services from Go Live onwards. You will be the face of the organization, developing strong client partnerships and advocating for enhancements and bug fixes.

This role requires collaboration with product, project management and business development teams, with equal interaction with external stakeholders across healthcare and community services.

Qualifications

• Bachelor’s degree or higher required.
• 2+ years of implementation, client management and/or program development in healthcare/community engagement software.
• Understanding of healthcare roles, responsibilities and clinical workflows.
• Exposure to community services workflows and their challenges.
• Experience with Salesforce, Jira and Microsoft Office Suite.

Responsibilities

• Manage key account relationships with clients, remotely and onsite as needed.
• Drive utilization and client success across all service lines.
• Share best practices, workflows, benchmarks and analytic metrics.
• Problem-solve with clients on their use cases.
• Prepare and maintain educational, training and workflow materials; provide end-user training.
• Support Business Development team with prospect engagement.

Skills

Healthcare workflow knowledge

Community services workflows

Stakeholder collaboration

Education

Bachelor’s degree or higher

Tools

Salesforce

Jira

Microsoft Office Suite

Job description

Healthconnect Texas is actively seeking an experienced Client Success Manager (CSM) to manage the client relationship and support their use of our services from Go Live onwards. Acting as the face of the organization, the CSM will develop strong relationships with clients, lead efforts on engagement and utilization, and act as an advocate for the client regarding enhancement requests and bug fixes.

This position requires collaboration with other members of internal teams, including technical development, project management, and business development. There is equal interaction with all external stakeholders, including technical resources, end users, management, vendors, and non-technical staff.

Responsibilities and Technical Requirements

• Manage key account relationships with clients, both remotely and onsite as needed
• Drive utilization and client success across all service lines
• Share best practices, workflows, benchmarks, and analytic metrics
• Problem-solve with clients on their use cases
• Prepare and maintain educational, training, and workflow materials; provide end-user training
• Support Business Development team with prospect engagement

Experience

• Bachelor’s degree or higher
• 2+ years of implementation, client management, and/or program development with healthcare and/or community engagement software
• Understanding of healthcare roles/responsibilities and clinical workflows
• Exposure to community services workflows and their unique challenges
• Experience with Salesforce, Jira, and Microsoft Office Suite

Location

Houston, TX candidates or those willing to relocate will be considered.

• Medical, Dental, and Vision Coverage
• Company-Paid Short-Term and Long-Term Disability Insurance
• Generous Paid Time Off
• Annual Performance Bonus Eligibility
• Discretionary Profit-Sharing Opportunity
• Collaborative Culture with Executive Access

About Healthconnect Texas

Healthconnect Texas (HTX) is a non-profit social enterprise, and one of the fastest-growing Health Information Exchanges (HIEs) in the country. HTX leverages technology, health data and population health practices to support partners across healthcare, public health, and community services share patient information, strengthen care coordination, and turn population data into action. As a unified health information exchange (HIE) and community information exchange (CIE), it connects clinical insight with community context to support better health outcomes across Texas.