Client Success Manager, Hospital Solutions

Doist; San Francisco (CA); Hybrid; USD 91,000 - 138,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) match

Flexible PTO and holidays

Paid parental leave

Professional development

Wellness resources

Remote work stipend

Job summary

Doximity is seeking a Client Success Manager for Hospital Solutions to manage hospital accounts, orchestrate marketing campaigns, and define success metrics across physician marketing initiatives.

This fully remote role in the United States requires healthcare or marketing agency experience, exceptional communication, and the ability to coordinate multiple campaigns across time zones while delivering measurable results.

Qualifications

• Prior experience in healthcare or marketing agency required.
• Strong written and verbal communication and time management.
• Excellent organizational skills and ability to coordinate multiple projects.

Responsibilities

• Own hospital accounts and execute hospital marketing campaigns on the platform.
• Layout campaigns, create proofs, and update platforms with the latest marketing plan.
• Partner with clients to understand goals and measure success across campaigns.
• Own client reporting to showcase progress towards goals and campaign performance; collaborate with Sales for renewals.

Skills

Healthcare experience

Marketing agency

Remote work

Time management

Attention to detail

Tools

Salesforce

Airtable

Job description

Client Success Manager, Hospital Solutions

Location: Remote

About Doximity

Doximity is the leading clinical AI company with the largest network of U.S. clinicians. Doximity’s AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems. Doximity's mission is to help clinicians be more productive so they can provide better care for their patients. At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact. If you're excited about solving complex problems that improve healthcare, we'd love to hear from you.

About the Role

Client Success Managers are dedicated to helping our clients achieve success and advising on best practices for defining, implementing, and realizing hospital marketing needs and goals. You will become an expert in the Doximity product suite and will partner with internal teams to promote client retention. It will take a strong communicator to be successful in this role. The healthcare industry is nothing new to you and you're ready to join our rapidly growing Hospital Solutions team. You're ready to embrace a fast-paced, tech-savvy, non-corporate environment. You manage multiple projects and priorities simultaneously. Your coworkers describe you as detail-oriented, self-motivated, and the ultimate problem solver with a “can-do” personality.
Ownership of hospital accounts, and execute all aspects of hospital marketing campaigns on the platform. Layout campaigns, create proofs and update all platforms to reflect the latest marketing plan. Partner with clients to understand their goal and measure of success across all physician marketing campaigns. Own client reporting to showcase progress towards goals and campaign performance.
Strategically partner with Sales team for campaign execution through delivery to renewal.

Location: This role is Remote in the United States.

What We're Looking For

• Prior experience in healthcare or marketing agency required
• Success working independently, and within a team, while being personally accountable for assigned tasks
• Exceptional attention to detail, written and verbal communication, and time management skills
• Highly organized, able to coordinate large amounts of information across multiple projects (and timezones!)
• Enthusiasm to help grow our business and be an energetic team player
• Solves problems creatively
• Nice to haves: 3-5 years of work experience in client management preferred
• Prior experience working remotely
• Prior experience working in healthcare from a client, recruitment, clinical or marketing perspective
• Knowledge of Salesforce and Airtable

Compensation

The anticipated total compensation for this role is $90,667 - $137,520, depending on factors such as experience, skills, location, and internal equity.

Our total compensation package may include:

• Base salary
• Equity (where applicable)
• Annual bonus or incentive compensation (where applicable)
• Specific compensation details will be discussed during the interview process.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Flexible paid time off and company holidays
• Paid parental leave
• Professional development and learning opportunities
• Wellness and mental health resources
• Remote work support and home office stipend (where applicable)

Why You'll Love Working Here

At Doximity, you'll join a mission-driven company where your work has a meaningful impact on healthcare. We believe great ideas come from empowered teams, and we're committed to creating an environment where people can do their best work. Make a real impact. Help build products that support over a million healthcare professionals and ultimately improve patient care. Work with exceptional teammates. Collaborate with thoughtful, talented colleagues who value curiosity, humility, and continuous learning. Enjoy flexibility and trust. We support flexible ways of working and empower employees with the autonomy to own their work. Grow your career. Take on meaningful challenges, develop new skills, and shape your career through mentorship and professional development. Bring your authentic self. We're committed to fostering an inclusive culture where diverse perspectives are welcomed, respected, and celebrated.

Our Hiring Process & AI Tools Doximity may use artificial intelligence (AI)-enabled tools throughout the hiring process to help improve the candidate experience and support our recruiting team. These tools may assist with administrative tasks such as scheduling, general communication, interview coordination, note-taking, or summarizing interview feedback. Human recruiters and hiring managers make all hiring decisions. We are committed to using AI responsibly, transparently, and in accordance with applicable laws.

Equal Employment Opportunity Doximity is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone can thrive. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law. If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.