Client Success Manager (CSM), MultiPro Property Solutions

Valet Living; California (MO); On-site; USD 74,000 - 84,000; Full time

Benefits offered by this job

Health Benefits

401k with company match

Flexible Time Off

Tuition reimbursement

Referral bonuses

Job summary

MultiPro Property Solutions is seeking a Client Success Manager to serve as the primary contact for a large portfolio of multifamily clients, delivering trusted advisory service and driving long-term value.

The role involves field-based client interaction, regular onsite visits, and coordination with branch leadership to retain clients, resolve issues, and grow accounts across the assigned region.

Qualifications

• 5+ years in B2B account management, client success, service delivery, or project management roles.
• Ability to build trust with onsite and executive-level decision-makers.
• Highly organized with strong time management in a fast-paced, high-volume environment.
• CRM and work order management proficiency; Salesforce preferred.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary contact and overall account lead for assigned clients. Maintain long-term relationships with onsite decision-makers and manage a large portfolio.
• Own client retention by identifying risks, addressing concerns, and preventing churn; conduct portfolio reviews.
• Lead service delivery issues, escalate when needed, and coordinate with internal teams to resolve issues promptly.
• Grow accounts through upselling and cross-selling MultiPro services; align recommendations with client feedback and data.
• Lead onboarding and transfer-of-trust for new clients, coordinate with operations to set scope and pricing.
• Partner with clients on strategic planning, gather feedback, and drive continuous improvements.

Skills

Client management

Relationship building

Highly organized

Service-minded

Problem-solving

CRM experience

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

Build Relationships. Deliver Results. Grow Your Career. We’re looking for a Client Success Manager (CSM) who knows how to build trust, solve problems, and drive long-term client value. In this role, you’ll serve as the primary point of contact for a large portfolio of multifamily clients, owning the relationship after the sale and ensuring a best-in-class experience every step of the way. You’ll work closely with branch leadership, field teams, and internal partners to retain clients, resolve issues quickly, and grow accounts by aligning services to evolving client needs. If you’re comfortable managing a high-volume portfolio, enjoy face-to-face client interaction, and take pride in being a trusted advisor, this role is for you.

Compensation & Work Environment Details
Salary Range: $74,000 - $84,000
Bonus Target: 35% of annual salary (paid quarterly)
Auto Allowance & Reimbursement: Bi-weekly fixed contribution + monthly variable mileage reimbursement
Schedule: Full-time
Work Environment: Field-based with daily onsite client interaction
Travel: Required within assigned region

What You’ll Do

Relationship & Portfolio Management

Serve as the primary point of contact and overall account lead for assigned clients. Build and maintain strong, long-term relationships with onsite decision-makers. Manage a large client portfolio that may include up to 100 multifamily communities. Conduct regular onsite visits, bi-weekly calls, and ongoing email communication in line with branch cadence. Track all client interactions, activity, and outcomes in CRM systems. Achieve defined client success KPIs including retention, revenue penetration, and services per client.

Client Retention & Satisfaction

Own client retention by proactively identifying risks, addressing concerns, and preventing churn. Monitor account health, service usage patterns, and satisfaction feedback. Conduct regular portfolio reviews to identify service gaps and expansion opportunities. Develop and implement action plans to strengthen engagement and long-term partnerships.

Service Delivery, Issue Resolution & Risk Mitigation

Act as the lead contact for service delivery issues, following established escalation and resolution processes. Partner closely with Service Delivery Managers and subcontractors to ensure timely, high-quality service. Facilitate change orders, approvals, and adjustments to meet client expectations and branch revenue goals. Collaborate with internal teams including Order Processing, Billing, Sales, and Branch Operations to resolve complex issues efficiently. Conduct follow-ups after issue resolution to confirm satisfaction and rebuild confidence.

Revenue Growth & Account Expansion

Grow assigned accounts through upselling and cross-selling additional MultiPro services. Align service recommendations with client feedback, performance data, and evolving business needs. Share leads and opportunities for new core services with branch leadership and sales partners.

Onboarding & Adoption

Lead the onboarding and transfer-of-trust process for new clients. Conduct property walks with maintenance leaders to align on scope of work, service expectations, and pricing. Support recruiting, onboarding, and deployment of subcontractor resources to meet service demand. Ensure compliance with systems and processes related to work orders, pricing, preferred resources, and subcontractor availability.

Strategic Planning & Continuous Improvement

Partner with clients to stay aligned with changing operational and business objectives. Support national account initiatives, pilots, and strategic wins as needed. Gather, track, and analyze client feedback to identify trends and drive continuous improvement. Perform additional responsibilities as needed, demonstrating flexibility and ownership.

What We’re Looking For

Client & Account Management Experience: 5+ years in B2B account management, client success, service delivery, or project management roles.
Relationship Builder: Proven ability to build trust with onsite and executive-level decision-makers.
Highly Organized: Strong time management and prioritization skills in a fast-paced, high-volume environment.
Service-Minded: Deep understanding of service delivery, coordination, and issue resolution.
Problem-Solver: Analytical and proactive in identifying risks and implementing solutions.
CRM Experience: Proficiency with CRM and work order management platforms; Salesforce preferred.
Subcontractor Experience: Experience recruiting and onboarding service partners is a plus.
Integrity-Focused: Consistently operates with professionalism, confidentiality, and high ethical standards.
Education: Bachelor’s degree preferred.
Language Skills: Bilingual (English/Spanish) a plus.

Physical & Job Requirements

• Ability to travel within the assigned region using a personal vehicle.
• Ability to walk properties, including stairs and large outdoor areas.
• Comfortable working outdoors in varying weather conditions.
• Valid driver’s license.
• Flexibility to work irregular hours as business needs require.

Why You’ll Love Working with Us

Work hard, grow fast. At MultiPro Property Solutions, we recognize talent, reward ambition, and promote from within. If you’re looking for a place where effort leads to opportunity, innovation is encouraged, and leadership is earned, you’ve found it.

Comprehensive Benefits

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above. The application window is anticipated to close 60 days from the date the job is posted. If you’re ready to take ownership, build meaningful relationships, and grow your career with a team that values accountability and impact, we’d love to meet you.

MultiPro Property Solutions is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

At MultiPro Property Solutions, you’ll join a nationwide organization built on craftsmanship, reliability, and a commitment to making things better for our clients and our people. Like our parent company Valet Living, we believe in a “better tomorrow” mindset, investing in our teams with training, support, and real opportunities to grow your career. You’ll work with experienced professionals, use smart tools that make the job smoother, and be part of a culture that values recognition, quality work, and taking pride in what you do. If you’re looking for a place where your skills matter and your impact shows up every day, we’d love to have you on the team.

MultiPro Property Solutions is your complete provider for everything multifamily properties require. As a nationwide firm, we’ve united the best regional contractors to create a new top-of-the-line solution to your community need. We offer a broad array of hassle-free property services for the multifamily industry – with an emphasis on apartment make-ready solutions – through a single point of contact. MultiPro Property Solutions offers an easy-to-engage and manage single-source solution to set your mind at ease and launch projects toward a quick and successful completion. We use technology-enabled project management tools and the largest collection of skilled contractors in one unified organization to ensure consistent services and quality results, often with a 5-day make-ready guarantee. MultiPro Property Solutions has operations spanning from coast to coast, anchored by 10 hubs in Florida, Georgia, Texas, Colorado, Oregon and California. The company was built by bringing together existing best-in-market companies in each of the anchoring regions with highly experienced leadership, field teams and contractors.