Strategic Account Manager I

Rently; Los Angeles (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401k match

Paid time off

Sick time off

Gym membership reimbursement

Pet insurance reimbursement

Career growth opportunities

Professional development opportunities

Travel opportunities

Team events

Job summary

Rently is seeking a Strategic Account Manager I in California to develop and manage strategic accounts throughout the lifecycle—from onboarding to renewal and expansion. You’ll drive growth, oversee pilots, and collaborate with Product, Sales, and Engineering to deliver scalable solutions.

The role emphasizes data-driven insights, proactive engagement, and strong communication to ensure long-term client success, with benefits and a base salary in the California market.

Qualifications

• Significant prior experience in a client-facing or account management role with a proven track record.
• Proficient in Salesforce (or similar CRM), support platforms, ticketing systems, and Google Suite.
• Experience with SaaS, multifamily real estate, HOA, or PropTech sectors.
• Excellent verbal and written communication, strong listening, urgency with high-priority issues.
• Detail-oriented, self-motivated, proactive outreach, collaborative in a dynamic environment.

Responsibilities

• Lifecycle Management: Manage onboarding, renewal, and expansion.
• Growth & Expansion: Identify and close revenue opportunities within strategic accounts.
• Pilot Oversight: Direct pilots to scale across client portfolio.
• Relationship Cultivation: Maintain trusted relationships with stakeholders and sponsors.
• Cross-Functional Collaboration: Partner with Product, Sales, and Engineering to translate requirements.
• Insight Delivery: Provide data analyses and insights to drive value and new revenue streams.
• CRM Integrity: Keep client activities and plans documented in the CRM.
• Other tasks as assigned by Manager.

Skills

Client-facing experience

Salesforce

CRM tools

Google Suite

Education

Bachelor’s degree or higher

Tools

CRM systems

Ticketing systems

Google Workspace

Job description

Description

The Strategic Account Manager I develops customer relationships that promote growth and retention within strategic accounts. This role involves guiding identified customers through the strategic life cycle—from opportunity and pilot to "close won"—by leveraging in-depth knowledge of company products, partner integrations, and client business practices. The primary goal is to provide value through actionable insights and effective communication to ensure long-term client success.

Core Responsibilities

• Lifecycle Management: Manage the entire customer lifecycle, including initial onboarding, successful renewal, and expansion.
• Growth & Expansion: Identify, develop, and close revenue opportunities within assigned strategic accounts while managing a pipeline from qualification to close.
• Pilot Oversight: Direct the pilot cycle to ensure successful completion and rapid scaling across the client’s portfolio.
• Relationship Cultivation: Maintain deep, trusted relationships with key stakeholders and executive sponsors through proactive engagement and strategic reporting.
• Cross-Functional Collaboration: Partner with Product, Sales, and Engineering teams to translate client requirements into innovative, scalable solutions.
• Insight Delivery: Proactively provide advanced data analyses and actionable insights to drive customer value and identify new revenue streams.
• CRM Integrity: Maintain detailed, up-to‑date documentation of all client activities, strategic plans, and opportunities within the CRM.
• Other tasks as assigned by Manager.

Role Boundaries & Interfaces

• Internal Interfaces: Collaborate regularly with Account Executives (AE), Customer Success Managers (CSM), Product, Sales, and Engineering teams.
• External Interfaces: Key customer stakeholders, executive sponsors, and strategic partners.
• Decision-Making Authority: Independent management of account planning and pilot execution; requires approval for high-level strategic pivots or contract deviations.
• Escalation Points: Serve as an escalation point for customers; internal issues should be escalated to the Vice President of Client Success

Success Metrics / KPIs

• Account Growth: Measured by expansion revenue and successfully closed opportunities.
• Retention Rate: Percentage of accounts successfully renewed within the assigned portfolio.
• Pilot Conversion: Rate of successful pilot completions that transition to full‑scale implementation.
• OKR Achievement: Consistently meeting or exceeding defined quarterly objectives and key results.

Requirements

Required Skills & Experience

• Significant prior experience in a client-facing or account management role with a proven track record of successful outcomes.
• Proficient in Salesforce (or similar CRM), support platforms, ticketing systems, and Google Suite.
• Experience with SaaS, multifamily real estate, HOA, or PropTech sectors.
• Excellent verbal/written communication, strong active listening, and the ability to manage high‑priority issues with urgency.
• Detail-oriented, highly self‑motivated, proactive on outreach, and able to collaborate effectively in a dynamic environment

Preferred Skills & Experience

• Bachelor’s degree or higher.
• 1–3 years of specific experience in a Customer Success role.
• Prior sales experience and a proactive approach to client outreach.

For applicants located in California, the salary range for this full-time role is expected to be $85,000 - $95,000 per year. This range is a reflection of base salary only, not of a total compensation package. Please note Rently reserves the right to pay more or less than the posted range, depending on the candidate's experience and qualifications, and that the expected salary range may be different for candidates located outside of California.

Full-Time Employee Benefits:

• 75% monthly medical, dental, vision, disability, and life insurance premium coverage via Anthem Blue Cross with 2 HMO options (where available) and 2 PPO options. FSA, STD, LTD, and other voluntary plans available. Coverage extends to employee, spouse, registered domestic partner, and dependent children.
• 401k with 3% Rently match
• Paid time off
• Sick time off
• Partial gym membership reimbursement
• Partial pet insurance reimbursement
• Career growth opportunities
• Professional development opportunities
• Work related travel opportunities (dependent on role)
• Company gatherings & team events
• And more!

Rently is an ISO 27001 and PIMS 27701 Certified Organization

By applying to this role, you confirm you are legally authorized to work in the United States. Rently US does not provide sponsorship.