Client Success Manager (CSM)

DXC Technology; Seattle (WA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in IT Services is seeking a Mid-Senior level Client Success Manager. This role involves managing client relationships, ensuring satisfaction, and driving revenue growth. The candidate should have a Bachelor's degree and experience in Customer Success or Account Management. The position is full-time and allows for remote work with travel as needed.

Qualifications

• 5-7 years of experience in Customer Success or Account Management.
• Experience in interaction with C-level executives.

Responsibilities

• Accountable for client satisfaction with delivered work.
• Responsible for maintaining relationships with key client stakeholders.
• Responsible for driving speed of resourcing.

Skills

Strategic Planning

Client Relationship Management

Team Leadership

Communication

Interpersonal Skills

Education

Bachelor's Degree

Tools

SAP

Data Analytics

Job description

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Project Description:

• DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we.
• Client Success Managers (CSMs) are responsible for delivering revenue growth in 1 or more client accounts. For their clients, they are the key representative of the Consulting & Engineering Services (CES) organization and are responsible for coordinating all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.

Responsibilities:

• Location: Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.
• Responsible with Market partners for account planning leveraging Industry SMEs.
• Responsible for the generation and management of the sub-$5M pipeline.
• Responsible for contract renewal readiness & securing renewals.
• Responsible for creating a revenue growth mindset in the wider CES team within the account to better identify opportunities.
• Responsible for horizon scanning and x-sell of CES offerings.
• Accountable for proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs and Sales teams.
• Responsible for acting as the Voice of the Client within CES.
• Responsible for understanding the relationship between the Client’s externally stated goals, internal programs of work (to achieve those goals) and technology activities (to deliver those programs).
• Responsible for expanding and maintaining relationships with key client stakeholders.
• Responsible for maintaining their Industry expertise, understanding the market trends, and their client’s competitors’ activities.
• Responsible for approving sub-$5M deals.
• Responsible with Market partners for accurate forecasting of revenue and margin.
• Accountable for ensuring all contractual delivery obligations are met
• Responsible for leading a virtual team of all CES personnel working on their account.
• Accountable for client satisfaction with delivered work.
• Interlock with delivery teams to ensure margin is delivered to plan; including optimizing onshore/offshore mix, labor pyramid, & automation.
• Accountable for ensuring delivery of fixed price projects to time, scope, and budget.
• Responsible for driving speed of resourcing.

Mandatory Skills Description:

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
• Proficiencies in strategic planning, client relationship management, and team leadership.
• Experience in interaction with C-level executives. Senior Director and Directions.
• Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management.
• Experience in Healthcare (HLS) & Consumer Retail (CR) Industry is a plus.
• Continuous learner that stays abreast with industry knowledge and technology.
• Ability to operate independently while aligning with broader company objectives.
• Exceptional communication and interpersonal skills—capable of translating customer insights into impactful action.
• Experience in at least one of the CES offering areas of Apps, SAP or Data Analytics.
• Experience in leading delivery in onsite-offshore model.
• Able to farm an account (delivery led growth) and has had P&L responsibilities.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting

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