Client Success Manager – CSM

Jobtailor; California (MO); On-site; USD 110,000 - 160,000; Full time

Job summary

DXC Technology is seeking a Senior Client Success/Account Lead to own CES delivery on strategic accounts in the US. You will manage renewals, profitability, resourcing, SLAs, and cross-functional collaboration to ensure a superior, full-stack account experience.

You will drive growth up to $5M, forecast revenue, monitor KPIs, and escalate issues while ensuring compliance and value realization for clients.

Qualifications

• Proven experience in client relationship management.
• Strong delivery leadership across full lifecycle projects.
• Track record of on-time, high-quality execution within budget.
• Ability to demonstrate value realization, business impact, and client ROI.
• Experience in account growth with renewals and up/cross-sells.

Responsibilities

• Own all project and run aspects of CES delivery on the account.
• Manage contract renewals, client satisfaction, profitability, resourcing, billable roles, and SLAs.
• Collaborate with other offerings to deliver a consistent full-stack account experience.
• Drive on-account growth and opportunities under $5M through pipeline development.
• Lead account activities outside sales and Client Partner responsibilities.
• Provide strategic oversight and progress reporting to the CSM Leader.
• Govern financial operations, cash collection, and accounts receivable issue resolution.
• Ensure delivery and commercial compliance, contractual obligations, and system accuracy.
• Collaborate with peer CSMs in large or multilayered accounts.
• Advocate for client needs and serve as the escalation point for client issues.
• Drive governance, KPI tracking, and continuous improvement; collaborate with delivery, sales, marketing, and product teams.
• Own and win opportunities under $5 million; monitor TC V, revenue, margin, and client satisfaction KPIs.

Skills

Client relationship management

Delivery leadership

Cross-functional collaboration

Account growth & expansion

Revenue forecasting

Contract management

KPI tracking

Change management

Risk management

Strategic oversight

Job description

• Own all project and run aspects of CES delivery on the account
• Manage contract renewals, client satisfaction, profitability, resourcing, billable roles, and service level agreements
• Collaborate with other offerings to deliver a consistent full-stack account experience
• Drive on-account growth and opportunities under $5M through pipeline development, solutioning, change control, and revenue and margin forecasting
• Lead account activities outside sales and Client Partner responsibilities
• Provide strategic oversight and progress reporting to the CSM Leader
• Align client resourcing strategy and resolve resourcing gaps or constraints
• Govern financial operations, cash collection, and accounts receivable issue resolution
• Ensure delivery and commercial compliance, contractual obligations, system accuracy, change controls, and post-project improvement
• Collaborate with peer CSMs in large or multilayered accounts
• Advocate for client needs and serve as the escalation point for client issues
• Drive operational excellence through governance structures, KPI tracking, and continuous improvement
• Collaborate with delivery, sales, marketing, and product teams
• Apply knowledge of CES and DXC offerings to client needs
• Own and win opportunities under $5 million
• Monitor TCV, revenue, contract margin, delivery excellence, productivity, operational excellence, pipeline, and client satisfaction KPIs

Requirements

• Proven experience in client relationship management
• Strong background in delivery excellence and full lifecycle project leadership
• Track record of on-time, high-quality execution within budget
• Ability to demonstrate value realization, business impact, and client ROI
• Understanding of market trends and clients' competitors' activities
• Experience in account growth and expansion, including renewals and up/cross-sells
• Exceptional internal orchestration and cross-functional collaboration
• Ability to manage risk, lead account escalations, and drive internal change initiatives
• Resilience and customer-first mindset
• Commitment to strengthening digital acumen and awareness of emerging AI and technology adoption trends
• Ability to articulate DXC offerings and boundaries

Core Competencies

Demonstrates expertise in client relationship management, delivery excellence, and full lifecycle project leadership, with a strong focus on account growth, operational excellence, and strategic oversight. Proficient in managing financial operations, ensuring compliance, and driving continuous improvement while advocating for client needs.

Highest-signal resume keywords

• Client Relationship Management
• Delivery Excellence
• Account Growth and Expansion
• Cross-Functional Collaboration
• Financial Operations Governance

ATS Optimization Keywords

Hard Skills

• Project Leadership
• Change Control
• KPI Tracking
• Revenue Forecasting
• Contract Management

Soft Skills

• Resilience
• Customer-First Mindset
• Internal Orchestration

Industry Keywords

• Client Satisfaction
• Service Level Agreements
• Digital Acumen
• Emerging AI Trends
• Market Trends