Client Success Manager – Banking & Financial Services Industry

DXC Technology Philippines; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Job summary

DXC Technology Inc. in the Washington, DC metro area is seeking a Client Success Manager (CSM) to drive client satisfaction, operational excellence, and account growth within Banking & Financial Services engagements.

The CSM serves as the primary day-to-day liaison between the client and DXC delivery teams, ensuring services meet commitments and client needs are addressed proactively. You will collaborate with Client Partners, delivery leaders, project managers, and account teams to support

Qualifications

• Experience in client success, account management, or related roles in Banking and Financial Services.
• Proven ability to drive revenue growth, renewals, and client satisfaction.
• Experience managing service delivery and complex engagements on time and within budget.
• Strong understanding of financial management: revenue forecasting, margins, governance.
• Excellent collaboration and stakeholder management.
• Knowledge of enterprise tech services, cloud, AI, or consulting.

Responsibilities

• Own day-to-day delivery activities across assigned accounts, ensuring client satisfaction and profitability.
• Coordinate with delivery, project management, and account teams to meet SLAs and timelines.
• Support account growth through opportunities, renewals, and change requests.
• Manage governance, risk, and reporting; ensure accurate internal systems and data.
• Advocate for client priorities and address concerns proactively with DXC teams.
• Collaborate with sales, delivery, consulting, product, and marketing to identify value opportunities.
• Understand DXC offerings and industry trends to position solutions effectively.

Skills

Client Relationships

Delivery Excellence

Business Value

Account Growth

Collaboration

Customer First

Digital Learning

Education

Bachelor's degree or equivalent

Job description

Location

Hybrid, Washington DC Metro Area

Summary

The Client Success Manager (CSM) is responsible for driving client satisfaction, operational excellence, and account growth within Banking and Financial Services client engagements. The CSM serves as the primary day-to-day liaison between the client and DXC delivery teams, ensuring services are delivered successfully, contractual commitments are met, and client needs are addressed proactively. Working closely with Client Partners, delivery leaders, project managers, and account teams, the CSM supports revenue growth, contract renewals, client retention, and overall account success. The role is accountable for key performance indicators including revenue, contract margin, operational performance, and client satisfaction while helping clients realize measurable business value from DXC solutions.

Key Responsibilities

Own day-to-day Consulting & Engineering Services (CES) delivery activities across assigned accounts, including client satisfaction, contract performance, profitability, resourcing coordination, and service level attainment. Partner with delivery, project management, and account teams to ensure successful execution of project and managed service engagements while meeting quality, budget, and timeline expectations. Support account growth through opportunity identification, pipeline development, change requests, contract renewals, and proactive solutioning to address evolving client needs. Coordinate account activities across internal and client-facing stakeholders, ensuring alignment on priorities, risks, dependencies, and deliverables. Build trusted client relationships by understanding business objectives, identifying challenges, and helping align DXC capabilities to client outcomes. Support resource planning activities by partnering with delivery leadership to ensure appropriate skills and capacity are aligned to account requirements. Assist with financial governance activities, including revenue forecasting, contract margin performance, cash collection support, and resolution of operational issues impacting account performance. Partner with Project Managers and delivery teams to ensure contractual obligations are met, change controls are managed appropriately, and internal systems and reporting remain accurate. Act as the voice of the client within CES, advocating for client priorities and partnering with internal teams to address concerns, mitigate risks, and resolve issues in a timely manner. Implement and maintain account governance processes, including service reviews, KPI tracking, risk management, escalation management, and continuous improvement initiatives. Collaborate closely with sales, delivery, consulting, product, and marketing teams to identify opportunities for additional value creation and account expansion. Develop and maintain a strong understanding of DXC offerings, industry trends, and Banking & Financial Services market dynamics to support client conversations and solution positioning.

Primary KPIs

• Financial Performance Revenue
• Contract Margin
• Contract Renewal Performance
• Pipeline Development and Opportunity Management
• Operational & Delivery Excellence Service level attainment (SLAs)
• Contract compliance Risk management and governance
• Quality delivery and client outcomes
• Resource utilization and workforce planning
• Continuous improvement and operational efficiency
• Client Satisfaction CSAT NPS
• Client references Executive and stakeholder feedback

Secondary KPIs

• Client retention
• Churn reduction
• Account growth support
• Employee engagement and team development

  Key Competencies

  • Client Relationship Management Builds trusted partnerships and serves as a credible advisor to client stakeholders.
  • Delivery Excellence & Execution Ensures successful delivery of services through strong operational management and cross-functional coordination.
  • Business Value & Client Outcomes Understands client objectives and helps drive measurable business impact through DXC solutions.
  • Account Growth & Renewals Identifies opportunities for expansion, supports renewals, and contributes to revenue growth.
  • Collaboration & Influence Works effectively across delivery, sales, consulting, and support functions to achieve business objectives.
  • Customer-First Mindset Demonstrates accountability, responsiveness, and resilience while prioritizing client success.
  • Digital Agility & Continuous Learning Maintains awareness of emerging technologies, AI capabilities, and industry trends to better serve clients and support DXC growth.

  Qualifications

  • Proven experience in client success, account management, service delivery, consulting, or related client-facing roles within the Banking and Financial Services industry.
  • Demonstrated ability to develop and maintain trusted client relationships while supporting revenue growth, renewals, and client satisfaction.
  • Experience managing service delivery and complex client engagements, with a track record of delivering quality outcomes on time and within budget.
  • Strong understanding of financial management concepts, including revenue forecasting, margin performance, contract management, and operational governance.
  • Experience identifying and supporting account growth opportunities, including renewals, change requests, and cross-sell or upsell initiatives.
  • Excellent collaboration and stakeholder management skills, with the ability to coordinate cross-functional teams and manage competing priorities.
  • Strong problem-solving, communication, and organizational skills with the ability to manage risks, escalations, and client expectations effectively.
  • Understanding of enterprise technology services, digital transformation, application services, cloud, data, AI, or consulting services.
  • Bachelor's degree or equivalent combination of education and relevant experience.

  Preferred Qualifications

  • Experience working in a global delivery environment.
  • Familiarity with managed services, consulting, and professional services delivery models.
  • Experience supporting accounts with revenue responsibility and growth objectives.
  • Knowledge of AI-driven solutions and emerging technology trends relevant to the Banking and Financial Services sector.

  About DXC

  At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

  Equal Opportunity

  If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer.

  All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

  Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you may request a reasonable accommodation by contacting us via email.

  DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.