Client Success Manager - BusyBusy

AlignOps, LLC; St. George (VT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO

401(k) plan

Job summary

AlignOps, LLC is hiring a Client Success Manager to build and nurture long-term relationships with our construction-industry clients. You will drive product adoption, upsell BusyBusy, manage renewals, and reduce churn while maximizing customer health metrics.

In this remote-friendly role, you’ll coordinate with sales, product, and support teams, analyze usage data, and provide strategic feedback to grow revenue and ensure client satisfaction across accounts.

Qualifications

• Proven track record of delivering results in dynamic, high-pressure environments.
• Expertise in sales with strong account management that drives revenue.
• Excellent communication skills for diplomacy and strategy.
• Analytical mindset with data-driven opportunity identification.
• Self-driven with ability to meet targets independently.
• Proficient with CRM systems and campaign tools.
• High emotional intelligence and strong interpersonal skills.
• Collaborative mindset, working with internal and external teams.

Responsibilities

• Promote BusyBusy product to target market within the customer base.
• Maintain Salesforce data hygiene with accounts and contacts.
• Lead renewals for assigned accounts to ensure service continuity.
• Engage clients through calls, meetings, demos to drive expansion.
• Collaborate with cross-functional teams to deliver client care.
• Analyze engagement data to derive insights and tailor experiences.
• Provide feedback on success stories, challenges, opportunities.
• Develop long-term client partnerships and act as trusted advisor.
• Identify cross-sell and upsell opportunities.
• Track demand and usage trends to inform strategy.

Skills

Sales experience

Account management

Communication skills

Analytical thinking

Initiative

CRM proficiency

Emotional intelligence

Team collaboration

Tools

CRM platforms

Campaign management tools

Job description

About AlignOps

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations.

Job Description

The Client Success Manager manages, develops, and maintains client relationships to ensure client satisfaction and foster loyalty. This role's focus areas are maximizing current product utilization, upselling into new products to drive growth, and ensuring strong customer retention by reducing churn, renewing customers, and driving net retention through customer satisfaction and health.

Responsibilities

• Promote the company’s BusyBusy product to the appropriate target market within the customer base that will address customers’ specific needs and problems.
• Ensure optimal Salesforce data hygiene by consistently updating accounts and contacts, enabling accurate touchpoints and engagement frequency for sustained customer interactions.
• Lead the renewal process for assigned accounts, guaranteeing seamless service continuity and delivering high client satisfaction.
• Conduct outbound and inbound client engagements to generate revenue growth through expansion sales, including calls, meetings, product demonstrations, and prospecting efforts.
• Foster collaborative relationships with cross-functional teams to align strategies and deliver superior client care and support.
• Collect and analyze customer engagement data to derive actionable insights, driving tailored customer experiences and strengthening brand loyalty.
• Provide management with actionable feedback on success stories, challenges, and potential opportunities to drive business expansion.
• Develop and nurture long-term client partnerships, positioning the company as a trusted advisor.
• Understand and anticipate client goals, proactively recommending product improvements, services, and upgrades to meet evolving business needs.
• Identify and capitalize on cross-sell and upsell opportunities to support revenue growth targets.
• Track and report on client demand, usage trends, and key account metrics to inform strategic decision-making.
• Other duties as assigned.

Qualifications

• Demonstrated track record of consistently delivering positive results in dynamic, high-pressure environments.
• Established expertise in sales, with strong account management capabilities that drive revenue growth and client satisfaction.
• Exceptional communication skills, with the ability to navigate client interactions diplomatically and maintain a focus on achieving strategic objectives.
• Proven analytical acumen with a results-driven approach to identifying opportunities and achieving goals.
• Self-driven with a demonstrated ability to take initiative and meet targets independently.
• Proficient in leveraging CRM systems and campaign management platforms to enhance client engagement and operational efficiency.
• High emotional intelligence, with strong empathy and interpersonal skills that foster lasting client relationships.
• Collaborative mindset, with the ability to work seamlessly with internal teams and external stakeholders to achieve shared goals.

This is a full-time remote position located in the US; however, it is preferred that the individual work in our company office in St. George, UT. Preference may be given to those able to meet the on-site work location expectation. If local, the individual hired will work on-site according to a schedule set by management based on the requirements of their role.

Benefits & Compensation

• The US base salary range for this full-time position is $50,000-$70,000 + commissions. OTE (base + commissions) for this position is $100,000, but top performers can exceed OTE based on performance. Our salary ranges are determined by role, level, and location.
• The AlignOps benefit program includes health, dental, and vision coverage. The company also offers disability, life insurance, PTO, and a 401(k) plan.

AlignOps Careers: https://alignops.com/careers