Client Success Manager - Back Office BPO Growth

Datamark, Inc.; Texas; On-site; USD 59,000 - 79,000; Full time

Benefits offered by this job

Health care

401k

Life insurance

Paid time off

Disability insurance

Professional growth

Wellness resources

Salary: $69,000 annually

Job summary

DATAMARK, Inc. is seeking a Client Success Manager for Back Office BPO to serve as the primary client contact, ensure back office alignment with client expectations, and identify opportunities for improvement and growth.

The role emphasizes building strong client relationships, monitoring performance metrics, and collaborating with internal teams to deliver value. A Bachelor's degree and at least 3 years in back office BPO with 2 years in client-facing roles are required, with up to 30% travel.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3 years of experience in back office BPO services, with at least 2 years in a relationship management or client-facing role.
• Familiarity with back office operations, metrics, and industry best practices.
• Exceptional verbal and written communication skills for effective interaction with clients and internal stakeholders.
• Strong analytical skills to assess performance data and client feedback for service improvement.
• Proven ability to navigate conflicts and manage issues professionally.
• Ability to work collaboratively within a team-oriented environment.
• Proficiency in Salesforce and Microsoft Office applications.
• Willingness to travel occasionally for client meetings, up to 30%.

Responsibilities

• Client Relationship Management: Build and sustain robust relationships with key clients, addressing their concerns and ensuring their satisfaction with our BPO services.
• Performance Monitoring: Analyze back office operations metrics to ensure service level agreements are met and seek opportunities for enhancements.
• Collaborative Strategy: Collaborate with internal teams to align services with client goals and capabilities while also identifying opportunities for additional sales.
• Proactive Communication: Regularly engage with clients to provide updates, gather feedback, and discuss potential new sales opportunities.
• Action Planning: Develop and implement strategic action plans that drive client engagement and optimize account growth in back office operations.

Skills

Salesforce

Microsoft Office

Communication skills

Analytical skills

Travel readiness

Education

Bachelor’s degree in Business Administration/Management

Job description

DATAMARK, Inc. is seeking a Client Success Manager for Back Office BPO to serve as the primary client contact, ensure back office alignment with client expectations, and identify opportunities for improvement and growth.

The role emphasizes building strong client relationships, monitoring performance metrics, and collaborating with internal teams to deliver value. A Bachelor's degree and at least 3 years in back office BPO with 2 years in client-facing roles are required, with up to 30% travel.