Client Success Manager at PayNearMe, Inc.

Matcha; Northern (KY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Stock options with startup vesting - 1

Phone/internet stipend

WFH setup stipend

Monitor reimbursement up to $400

Keyboard/mouse reimbursement up to $O

Premium medical benefits (vision &

Life & disability insurance

Paid parental bonding leave

Paid sick leave & jury duty

401k plan

Flexible Time Off

Volunteer Time Off

13 holidays

Job summary

PayNearMe is seeking a Client Success Manager to oversee strategic accounts, drive revenue, and manage high-value relationships. You will deliver product demos, set up client presentations, and propose transformative payment solutions that align with business goals.

The role requires deep knowledge of payments platforms, API integration, and cross-functional collaboration to ensure client success. Strong communication and leadership are essential in a fast-paced environment.

Qualifications

• Proven success in driving revenue growth and meeting sales targets via consultative selling and account expansion in payments.
• Strong understanding of payments platforms, including batch processing, API integration, and data exchange.
• 7+ years experience in client success, account management, or sales with high-value B2B relationships.
• Ability to give technical product demos and explain complex payment solutions clearly.
• Experience leading high-impact projects aligned with business goals.

Responsibilities

• Deliver engaging demos of the PayNearMe platform to clients, showcasing features and benefits.
• Set up and lead presentations, tailoring content to client needs.
• Guide clients through integrations and platform enhancements; coordinate with internal teams.
• Manage high-value, complex relationships to ensure client success and retention.
• Collaborate across functions to drive strategic initiatives and improve customer outcomes.

Skills

Revenue growth

Account management

Product demos

Negotiation

Stakeholder management

Cross-functional teamwork

Strategic planning

Education

Bachelor’s or Master’s degree in Business, Marketing, or a related field

Tools

API integration

Payments platform knowledge

Job description

Company Description

At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth.

We’re a team of 300+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

The Client Success Manager will oversee the most critical customer accounts, driving strategic initiatives and leading high-impact projects. This role involves substantial client-facing responsibilities, including giving product demos, setting up presentations, and proposing solutions that transform the merchant payment experience. The ideal candidate will manage complex, high-value relationships while aligning client success strategies with overall business objectives.

Qualifications:

Revenue Growth & Expansion:

• Identify opportunities to grow account value and drive revenue through consultative selling and strategic engagement with customers.
• Achieve or exceed revenue targets by delivering value-based solutions that meet customer goals.

Technical Expertise & Platform Knowledge:

• Maintain an in-depth understanding of PayNearMe’s technical architecture, APIs, and integration processes to effectively guide clients through enhancements and customization.
• Assist clients in troubleshooting complex technical challenges, coordinating with internal engineering and support teams as needed.
• Continuously monitor and analyze system performance for assigned accounts, ensuring optimal usage and recommending enhancements when applicable.
• Provide training and documentation to clients on technical functionalities, enabling self-service capabilities and reducing reliance on support teams.

Client Demos & Presentations:

• Deliver engaging demos of the PayNearMe platform to clients, showcasing its features and benefits.
• Set up and lead presentations to explain PayNearMe’s products and services, tailoring the content to the client’s needs.

Propose Transformative Payment Solutions:

• Collaborate with clients to identify their unique challenges and propose solutions that enhance their payment experience, ensuring a seamless integration with PayNearMe’s platform.
• Provide expert-level guidance to drive system adoption and operational improvements.

Strategic Account Management:

• Oversee high-value customer accounts, providing strategic direction to ensure customer success, retention, and satisfaction.
• Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to align customer needs with PayNearMe’s offerings.

Cross-Functional Project Management:

• Manage complex cross-functional projects that deliver significant business impact, working with internal teams to implement solutions that align with overall business objectives.

Requirements:

• Proven success in driving revenue growth and meeting sales targets through consultative sales and account expansion in payments industry.
• Strong understanding of payments platforms, including batch processing, API integration, and data exchange.
• A minimum of 7 years of experience in client success, account management, or sales, with a focus on managing high-value, complex customer relationships in a B2B environment.
• Ability to give technical product demos and explain complex payment solutions in a clear, engaging manner.
• Demonstrated experience in leading high-impact projects that align with broader business goals.
• Ability to think strategically, manage cross-functional teams, and drive initiatives that enhance customer relationships.
• Strong interpersonal skills with the ability to build relationships and influence executive-level stakeholders.
• Excellent verbal and written communication skills, with the ability to articulate value propositions and negotiate effectively.
• Bachelor’s or Master’s degree in Business, Marketing, or a related field.

Annual Salary Range$110,000—$130,000 USD

Why Join Us?:

• Competitive salary and benefits with growth-company options grant
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays

PayNearMe strives to create a workplace where all employees thrive. Ourcore valuesrepresent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in thistogethertodo the right thing. We deliverreal resultswe are proud of while remainingrespectful,transparent, andflexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/