Client Success Manager

SeatGeek; United States; Hybrid; USD 110,000 - 130,000; Full time

Job summary

Join a forward-thinking company as a Client Success Manager, where you will play a pivotal role in enhancing client relationships and driving revenue growth in the exciting world of live events. This high-growth opportunity allows you to collaborate with iconic sports teams and venues while leveraging data insights to unlock value for clients. With a flexible work environment, unlimited PTO, and a culture that prioritizes meaningful work, this role is designed for those eager to make a significant impact in the client success landscape. If you are passionate about client engagement and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Equity stake

Flexible work environment

WFH stipend

Unlimited PTO

Up to 16 weeks fully-paid family leave

401(k) matching program

Student loan support

Health, vision, dental, and life insurance

Wellness expenses reimbursement

Annual subscription to music services

Qualifications

• 4-8 years in a client-facing role in SaaS, tech, or entertainment.
• Track record of driving client outcomes and improving business performance.

Responsibilities

• Serve as a strategic partner to clients to drive revenue growth.
• Analyze product usage and financial data to guide strategic decisions.

Skills

Client Management

Data Analysis

Communication Skills

Problem Solving

Collaboration

Education

Bachelor's Degree

Tools

Looker

Mixpanel

Hex

Job description

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek. You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise.

This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment. You’ll report to our Manager, Client Success.

What you'll do

• Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
• Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
• Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
• Leverage strong client relationships to generate advocacy through case studies, referrals, and industry exposure
• Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
• Travel as needed to provide to deepen client engagement and happiness
• Analyze product usage, sales, and financial data using tools like Looker and Mixpanel to guide strategic decisions
• Act as the client’s internal advocate, collaborating across departments to prioritize client needs and influence roadmaps
• Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations

What you have

• 4-8 years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Sports or ticketing experience is a plus
• Track record of driving client outcomes—not just managing relationships, but improving business performance
• Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
• Strong communication and presentation skills; you can simplify complexity and speak both client and product
• Confidence working with data; experience with platforms like Looker, Mixpanel, Hex is a plus
• Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
• Collaborative mindset with a “one team” approach to working cross-functionally
• Willingness to travel to client locations regularly (~25% of the year, largely between April - October)

Why You’ll Love This Role

• You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences
• You’ll be part of a team that values commercial impact, not just operational excellence
• You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of fully-paid family leave
• 401(k) matching program
• Student loan support resources
• Health, vision, dental, and life insurance
• Up to $25k towards family building and reproductive health services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $110,000 - $130,000 USD plus bonus based on performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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We love live events because they bring people of all walks together. We strive to bring the same feeling of connectedness into our own organization by embracing people of all backgrounds because we understand that different ideas and perspectives power the innovation that is key to our success.

In order to better understand our efforts in this regard, we invite applicants to self-identify as to their gender, sexual orientation, race/ethnicity, and veteran status. Completion of this form is entirely voluntary and declining to provide this information will not subject you to adverse treatment. Any information that you do provide will be maintained confidentially and will not be shared with hiring managers.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. You are being given the opportunity to provide the following information in order to help us measure our own diversity and inclusion efforts and to comply with applicable federal and state Equal Employment Opportunity record-keeping and reporting obligations.

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